LA Vietnam is a foreign-owned educational and training company. We offer a broad range of educational programmes and services, including:

• English language programmes for children and adults
• International exam preparation
• Teaching Training
• Corporate training
• Overseas study placement services and consultation

 

1.Tax and Treasury Officer

RESPONSIBILITIES

FINANCIAL MANAGEMENT

• Conduct physical counts of assets/ Cash count
• Monitoring cash advance, deposit money to the bank, refund school fees
• Monitoring the payment process
• Reviewing the documents for CIT finalization report

PAYMENT [DISBURSEMENT]

Bank Transfer

• Settle purchase/expenses payment

Cash

• Deposit to the bank
• Purchase payment
• Refund centre deposit, CELTA, DELTA
• Refund school fee
• Settle advance for expenses/ perdiem

RECEIVING MONEY

Bank transfer (Supervise)

• Receive centre deposit
• Receive school fees

Cash

• Receive advance
• Receive centre deposit, admin fee
• Receive school fee, placement test fee (EA, EY), CELTA, DELTA

REPORTING

• Prepare daily cash report
• Prepare monthly cash report
• Prepare monthly VAT report

OTHERS

• Do all of requirements from Financial Accounting Manager

QUALIFICATIONS

• BA degree of Finance & Accounting or Economic University major in Accounting/Financial field (University in Ho Chi Minh City is preferable)
• At least 01 year experience in accounting field
• Experience in Account Payable, Cashier, and Sales Accounting is preferable

Yêu cầu công việc

• Understand accounting policy (requirements from government)
• Working under high pressure
• Team-work
• Good communication
• Problem solving
• English: Good
• Ms Office (Word, Excel, Power-point)
• Accounting software: Iscala
• Willing to work overtime or different assignments as required
• Resident in Ho Chi Minh City

 

2. Customer Care Officer

RESPONSIBILITIES

Course Administration

• Prepare and maintain class folders
• Manage class information
• Update parents/ students with course progress
• Input results
• Prepare letters/certificates

Exam organisation

• Suggest students for Cambridge exam
• Organise revision
• Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
• Inform students of results

Materials management

• Check and update teaching resources such as speaking cards, tests
• Prepare materials for students
• Prepare materials inventory

Classroom management

• Room arrangement
• Change or book room as requested

Customer Service

• Support with organising events/ activities for students
• Handle students’ requests/ complaints on a daily basis

Re-enrolment

• Visit class for reservation deadline
• Handle telesales for class re-enrolment
• Follow up with students’ re-enrolment

OTHER TASKS ARE INCLUDED FOR CCO WHO IS IN CHARGE OF INVENTORY:

Quarterly forecast:

• Prepare based on PR-Inventory Management and get verification from DM
• Input to inventory database and get approval from CM

Monthly order:

• Prepare and get approval from CM/DM
• Follow up with ADM/HO on receiving

Delivery to customers:

• Prepare based on no. of students and classes opening
• Deliver to FO and TSC upon request
• Deliver directly to customers when needed

Inventory management:

• Manage and make sure the stock in good condition and well-arranged
• Prepare monthly report and input in database
• Conduct inventory checking under supervision of DM/CCS

Other tasks assigned by DM

QUALIFICATIONS

• Undergraduate, qualifications in English and education are preferred
• Experience working in customer service or administration in foreign invested companies.

Yêu cầu công việc

• Ownership
• Communication skill
• Problem solving skill
• Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)
• Familiar with MS Office
• Be able to work on shift

3. Educational Counsellor

Thông tin công việc

RESPONSIBILITIES

• Have excellent knowledge in terms of product and functional knowledge
• Give counselling to customers in person, on phone and by email
• Do telesales
• Complete school application and visa application
• Liaise with overseas schools on student application and issues
• Make sure the student folder filed with appropriate and enough documents
• Handle customer issues; get support from superiors if necessary
• Conduct visa training and program orientation
• Follow up student study pathway with schools
• Conduct customer service after sales: build up supporter network and strengthen relationship with students
• Be interpreter for department seminars & support school partners at fairs
• Get to know and update overseas study market, competitors and other related education organizations frequently
• Attend training workshops, exhibitions, fairs and relevant events
• Be leaders for summer course program
• Make sure the working area neat and tidy
• Support DM on assigned tasks

QUALIFICATIONS

• University Degree
• Experience in Overseas Study area and Administration

Yêu cầu công việc

• Leadership/Ownership
• Team work
• Communication
• Problem solving
• Creativity
• Cooperation
• Capability building
• Excellent English and Vietnamese (4 skills), Upper-Intermediate
• Excellent at MS-Office (Word, Excel, PowerPoint, Outlook) 

4. Programme Advisor

RESPONSIBILITIES

Handle student enrolment

• Sign up students for courses
• Arrange payment for courses
• Check the inquiries
• Arrange class transfers
• Arrange school fee refunds
• Arrange school fee savings
• Assign classes and level placement for students
• Follow up company and private class payments by bank transfer

Handle programmes consultations and sales activities

• Introduce the company
• Clarify customers’ needs
• Give pre-consultations
• Get students’ information
• Arrange placement tests
• Deliver programmes / course consultations

Handle customer care activities

• Handle customer complaints, customer requests
• Update and follow up Customer Complaint Resolution Records
• Update waiting lists
• Follow up booking lists
• Do the telesales
• Email to customers as requested

Handle customer payment

• Receive customer payments
• Hand over cash balance to ACC/TTO

Administration tasks

• Manage students’ documents
• Makie reports: Visit, New Sales, Summer Courses…

PERFORMANCE KPIS

•  Sales: 40%
• Waiting day: 30%
• Revenue: 15%
• Re-enrolment: 15%

QUALIFICATIONS

• Good product knowledge
• Sales orientation
• College/University graduated is an advantage
• Sales experience, including in counselling, advising and customer service

Yêu cầu công việc

• Good communication and persuasion skills
• Excellent interpersonal skills
• Team player, interacts well with people of all levels
• Strong sales and customer service focus
• Fluent in Vietnamese; English fluency is an advantage
• Familiar with MS Office
• Age range: 21 to 30
• Well presented
• Enthusiastic, professional and well-organized
• Ability to work independently as well as in a team
• Available for shift working
• Ability to work under pressure
• Outgoing personality and self motivated

Thông tin liên lạc

Trụ sở chính

146 Nguyen Dinh Chieu, District 3, Ho Chi Minh City, Vietnam

(08) 3521 8788

Email: [email protected]

(*) Lưu ý: Do hạn chế về mặt thời gian nên chỉ các ứng viên được lựa chọn vào vòng sau mới được liên hệ và phản hồi. Rất mong các bạn thông cảm!