Apollo English là trung tâm đào tạo Tiếng Anh 100% vốn nước ngoài đầu tiên tại Việt Nam, được thành lập từ năm 1994. Apollo tự hào là thành viên của International House - tổ chức Anh ngữ uy tín và lâu đời của Vương Quốc Anh. Với khẩu hiệu “Where the best become better”, Apollo luôn luôn nỗ lực không ngừng để trở thành trung tâm đào tạo tiếng Anh hàng đầu Việt Nam.

1. Senior Educational Consultant

Working location: Biên Hoà, Bình Dương

1.Job description

Sales Supervision

• Lead the Educational Consultants in achieving the sales targets (both class numbers and average numbers) set for Public Course students through activities consistent with the company’s sales and marketing strategy
• Issue weekly Class Situation report, monthly conversion, comers & quitters reports and others upon requests
• Supervise enquiries and follow up enquiries procedure
• Manage waiting list, lapsed students to make sure having a pool for filling up classes and opening new classes

Customer Service Supervision

• Supervise and improve level of customer service through working closely with the Educational Consultants, marketing staff, academic (including teachers)
• Follow placement test procedure to give the best first impression to students. Ensure Placement Tests are correctly administered for each student before they commence any course of study at Apollo.
• Supervise the telephone calling & answering skills & procedures of the whole team
• Supervise attendance registers

Public Courses Administration Supervision

• Supervise the administration of all products offered on a public course basis. Ensure that all necessary administration work for the products is conducted in an accurate and timely fashion.

Customer Service Team Supervision

• Prepare and review as necessary job descriptions and reviews for the Educational Consultants
• Conduct regular staff meetings for Educational Consultant team. Ensure educational consultant teams are informed, inspired and motivated
• Monitor, train to ensure the team is empowered to follow the policies and procedures to maximize the customer service

Educational Consultant team supervisionOther duties assigned by the Centre Manager.

2.Job requirement

• Vietnamese national
• Holder of Bachelor’s degree preferably in Foreign Languages or Foreign Trade
• Be proactive, interpersonal, and detail-oriented
• At least one year experience in the same position in FMCG companies is an advantage (regardless of industry)
• Excellent written and verbal communication skills, both in English and Vietnamese
• Proven selling and persuasive skill
• Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook)

Apply

2. EFL Support & Admin Officer

Working location: Bình Dương, Hà Nội, TP. Hồ Chí Minh

Mission: Support the administration and EFL functions to ensure smooth and efficient implementation of the centre

Test schedule:

• Accuracy test schedule according to the class situation on the software
• Teachers and relevant departments are being informed about the test schedules and any changes

Test packs preparation:Test packs are prepared and given to teachers as the timeline in the test schedule

Test result:

• Teachers are informed about the deadline of returning the marked test
• Accurate test results are updated and informed to relevant departments in a timely manner
• Accurate test results are updated on the online report system timely for teachers to write reports

Reports and certificates:

• Ensure all finishing classes to have reports completed by teachers as the given deadline 2 days after the last lessons
• Certificates are given to all students on the last lesson

2. Adminnistration support:

Supporting resource room

• Giving general support to teachers and other staff in resource room
• Stationeries and other materials are enough for teachers uses

Other administration tasks:

• Manage security guards and tea-ladies: Centre is safe, neat and tidy
• Prepare and maintain equipment: Equipment are in good condition to use and are enough for centre’s need. Keeping a list of equipment to ensure no equipment gone missing

Apply 

3. Customer Service Officer

Working location: Hà Nội, TP. Hồ Chí Minh

1. Job description

• Efficient & high quality implementation of customer care at the centre.CSOs are responsible for customer care to all internal and external customers.
• ReportingAt all time CSOs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
• CommunicationCommunicate well with other CSOs and ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
• Continuous ImprovementIdentify opportunities to develop, improve and add value to Apollo’s Centre Operations in line with the strategic goals of their centre(s) and the organization.
• Other duties assigned by the Centre Manager.

2. Job requirement

• Vietnamese national.
• Holder of Bachelor’s degree preferably in English or Foreign Trade
• Be proactive, interpersonal and detail-oriented.
• At least one year experience in the same position in FMCG companies is an advantage (regardless of industry).
• Excellent written and verbal communication skills, both in English and Vietnamese
• Proven selling and persuasive skill.
• Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook)

Apply

4. Centre Manager

Working location: Hà Nội, TP. Hồ Chí Minh

1. Job description

• Accountable for the overall profitability and the strategic plan of the centre
• Lead sales and marketing activities to deliver sales and revenue target
• Coordinate centre operation and services to achieve customer satisfaction and optimize customer experience
• Manage centre facilities and equipments up to Apollo standards and brand guidelines
• Provide leadership and direction to all staff (both local and expatriates) and be responsible for performances and developments of all staff of the centre
• More details will be discussed in the interview.

2. Job requirement

• Vietnamese national 
• Holder of bachelor's degree preferably in Business, Marketing, Commerce 
• At least 02 year experience in managerial position 
• Proven leadership and ability to develop, motivate and drive a team 
• Excellent selling skills with proven experience in sales management with strong customer focus 
• Be proactive, customer-oriented, result-driven with professional demeanour 
• Strong problem solving skill and have analytical thinking 
• Good in planning and execution 
• Good written and verbal communication skills in Vietnamese and English 
• Computer literacy in MS Office applications (Word, Excel, Power Point, Outlook)

Apply

5. EFL Officer cum TA Supervisor

Working location: Bình Dương, Hà Nội, TP. Hồ Chí Minh, Bắc Ninh

1. Job description:

a. EFL Supporting tasks:

• Arrange the final tests, reports and certificates for all young learner classes
• Liaise with AC/ AM to supply tests for YL classes
• Book interns for the written end of level tests
• Update the Mid-term and End of Course report forms on Apollo Online and let teachers the deadlines of the results and reports
• Collect test results & reports for issuing certificates & reports for YL classes
• Ensure that reports are collected/ signed and documented appropriately
• Report to Academic Coordinator or EFL Supervisor any delay in reports and test results
• Support the other EFL Officer in taking care of EFL Library/Materials and in the execution of all EFL courses when the other EFL Officer is not in the EFL/ teachers' room when teachers need support
• Assist Scheduling Officer with some admin things as requested by EFL Supervisor
• Provide necessary administrative support on materials to all teachers during their working hours
• Perform other duties as assigned by EFL & Admin Supervisor.

b. TA Supervision tasks:

• Supervise TA on weekends to ensure TAs come to work on time and support them to handle difficult problems
• Scheduling TAs’ schedule and checking their timesheet exactly.
• Call to parents monthly to inform them about students’ studying progress
• Follow up with all TAs monthly and strictly to make sure they fill in all information about students’ studying in class
• Training TAs to call parents (if needed)
• TA training: work with Academic Coordinator and EFL Supervisor to conduct TA training to make sure we deliver the best service.
• Work with Academic Coordinator and EC Supervisor to get teachers’ feedback about TAs and solve them.
• Cover for sick or late Teaching Assistance (if needed)
• Assist EFL Supervisor, when requested

c. Administration Tasks

• Performing administrative duties to support the operations of the office

2. Job requirements 

• Vietnamese national and Holder of Bachelor’s degree (preferably in English Language)
• A high intermediate level in English (All skills: reading, writing, listening & speaking)
• At least 1 year EFL experience
• Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
• Attention to detail and an ability to work to strict deadlines
• Accurate and timely reporting
• Ability to work in a team environment

Apply

6. Educational Consultant

Working location: Biên Hoà, Bình Dương, Hà Nội, TP. Hồ Chí Minh, Bắc Ninh, Hải Phòng, Đà Nẵng

Benefits:

• Competitive income up to 20mil dong
• Educational Sponsorship: free for English courses at Apollo
• Educational Sponsorship for Employee’s family members: 50% tuition fee for English courses at Apollo
• Training Opportunities with Experts and Trainers
• Modern and professional working environment
• Opportunities for career development and promotion

1. Job description

• Efficient & high quality implementation of sales and customer care at the centre.ECs are responsible for sales of an area given by CMs and for customer care to all internal and external customers.
• ReportingAt all time ECs should know and be able to report on all aspects of the responsible areas related to sales and customer service efficient and high quality operations.
• CommunicationCommunicate well with other ECs and staff from other departments in the centre including teachers, EFL admin staff, tea ladies, security guards and etc.
• Continuous ImprovementIdentify  opportunities  to  develop,  improve  and  add  value  to  Apollo’s  CentreOperations in line with the strategic goals of their centre(s) and the organization.
• Centre and Customer Relations (CR) SupportSupporting  the  overall operation  of  your  centre  and  the  activities  of  the  CR department.
• Other duties assigned by the Centre Manager.

2. Job requirement

• Vietnamese national.
• Holder of Bachelor’s degree
• Be proactive, interpersonal, detail-oriented.
• Excellent written and verbal communication skills, both in English and Vietnamese
• Proven selling and persuasive skill.
• Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook)

Apply

Please note that only short-listed candidates will be contacted for interviews.