• [HCM] HSBC Tuyển Dụng Nhiều Vị Trí Tháng 3/2017
    HẾT HẠN

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    HSBC Operations Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

    Within HSBC Operations Services and Technology, Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
    Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

    Operations Assistant, Operations Department (multiple)

    We are currently seeking an ambitious individual to join this team in the role of Operations Assistant, Payment Services

    • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
    • Identifies best practice opportunities within the team and across BS locations.
    • Process customer instructions accurately in accordance with agreed quality standards.
    • Demonstrate ways to improve service quality and exceed customer’s expectations.
    • Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
    • Provides support and guidance to new operational staff to meet expected standards and objectives.
    • Contributes to the creation of a supportive work environment driven by HSBC values.
    • Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
    • Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
    • Ensure that transactions are executed in accordance with the established procedures and standards
    • Demonstrate ways to increase productivity in the process

    To be successful in the role, you should meet the following requirements:

    • Good knowledge of the products/systems/applications used in the operational environment.
    • Strong interpersonal skills.
    • Effective communication skills.
    • Proven track record towards high level of customer service.
    • Prior experience and background in operations or customer services would be an advantage.

    Closing date for application: 31 March 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

    You'll achieve more when you join HSBC.
    www.hsbc.com.vn/careers

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    Operations Officer, Payment Services

    We are currently seeking an ambitious individual to join this team in the role of Operations Officer, Payment Services

    • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
    • Perform tasks relating to checking and approvals of transactions within the respective business services
    • Identifies best practice opportunities within the team and across BS locations.
    • Process customer instructions accurately in accordance with agreed quality standards.
    • Demonstrate ways to improve service quality and exceed customer’s expectations.
    • Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
    • Provides support and guidance to new operational staff to meet expected standards and objectives.
    • Contributes to the creation of a supportive work environment driven by HSBC values.
    • Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
    • Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
    • Ensure that transactions are executed in accordance with the established procedures and standards
    • Demonstrate ways to increase productivity in the process

    To be successful in the role, you should meet the following requirements:

    • Prior experience and background required.
    • Good knowledge of the products/systems/applications used in the operational environment.
    • Strong interpersonal skills.
    • Effective communication skills.
    • Proven track record towards high level of customer service.

    Closing date for application: 26 March 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

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    Senior Contact Centre Service & Sales Representative - Outbound

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

    Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.

    We are currently seeking an ambitious individual to join this team in the role of Senior Contact Centre Service & Sales Representative

    • Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
    • Delivers what is promised in line with customer expectations
    • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
    • Provides excellent customer service to complex inbound customer calls by keeping up to date on training and internal communications
    • Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and has specialized in one of the high complex roles within the contact centre
    • Generates customer loyalty through strong knowledge of key products and services
    • Owns and resolves issues
    • Handles escalated customer calls
    • Treat customers fairly and with integrity

    To be successful in the role, you should meet the following requirements:

    • Must have education standard to at least university diploma and be of a legal working age
    • Must be proficient in language(s) required by the process
    • Open to working flexible shifting schedules
    • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
    • Takes pride in delivering what is promised in line with the customer and service expectations
    • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
    • Ability to work in a high-volume, fast paced environment is required
    • Proficiency with personal computers and basic software packages and specialised applications
    • Excellent communication skills and is polite and friendly at all times
    • Displays patience and empathy
    • A knowledge expert who has the ablity to teach/mentor others

    Closing date for application: 22 March 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

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