• [HCM] HSBC Tuyển Dụng Nhiều Vị Trí Trợ Lý Tháng 4/2017
    HẾT HẠN

    Client Service Associate, GLCM (GCB7)

    Some careers shine brighter than others.

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    Global Liquidity and Cash Management (GLCM) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly
    recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

    We are currently seeking an ambitious individual to join this team in the role of Client Service Associate, GLCM (GCB7)

    • Take care of customer’s queries on all cash management products by ensuring that all queries are handled within the predetermined service standards/SLA (service level agreement).
    • Provide customised services to assist valued customer with day-to-day operations and to handle special requests from customer under critical situation, e.g. payment instructions received near to cut-off time.
    • Assist Customer Service Managers (CSM) on customer investigation and to stand in for them when they are out for customer calls by assisting in customers’ enquiries.
    • Discuss with related parties (SD/CMP/LGA...) to work out suitable solutions for customers
    • Manage to improve efficiency in processing payment instructions by contacting customers and providing resolutions/recommendations when recurrence of problem payment instructions are being spotted. 

    To be successful in the role, you should meet the following requirements:

    • Good command of English
    • Good communication skill
    • Good problem solving skill
    • General knowledge about banking, payment operations and cash management
    • Customer services mindset

    Closing date for application: 17 April 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

    You'll achieve more when you join HSBC.
    www.hsbc.com.vn/careers

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    Senior Collections Assistant, RBWM

    Some careers shine brighter than others.

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, financial crime and regulatory compliance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

    We are currently seeking an ambitious individual to join this team in the role of Senior Collections Assistant, RBWM

    • Calling customers who have delinquent debts in Recovery stage.
    • Ensure strictly compliance to operating procedures such as BIM 3A, LCM, DIMs and audit requirements.  
    • Maximize cost effectiveness by meeting the set targets.
    • Providing feedbacks for delinquency and supporting statistics to line manager and/or relevant departments.

    To be successful in the role, you should meet the following requirements:

    • 1 - 3 years experience in relevent field
    • Having good procedural disciplines so that to be complaint to lawful aspect in dunning
    • Possession communication and telecommunication skills
    • Good knowledge core banking products

    Closing date of application: 12 April 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

    You'll achieve more when you join HSBC.
    www.hsbc.com.vn/careers

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    Reporting Assistant, RBWM Risk

    Some careers shine brighter than others.

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, financial crime and regulatory compliance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

    We are currently seeking an ambitious individual to join this team in the role of Reporting Assistant, RBWM Risk

    • Extraction of data from HSBC systems (HUB, AAPS, WHIRL, GWIS and others)
    • Assist the Reporting Manager and Reporting Officer in generating regular and ad-hoc MI/Reports.
    • To be in charge of the daily operation of the system: extract data from system, import data into system and perform mapping functions.
    • Generate reports for CIC/SBV submission.
    • Detect errors during system operations or errors in output and notify the Manager/Officer.
    • To be in charge of administrative tasks involved in the submission of reports to regulatory bodies.
    • To be in charge of translating documents intended for regulators from English to Vietnamese and vice versa.
    • To enhance the productivity of MI generation through the use of templates (Excel, Access forms and reports), automation scripts (VBA) and programming languages (SAS).
    • To have full knowledge and understanding of Group manuals (BIM, FIM), local procedures (DIM) as well as relevant regulatory guidelines.
    • To show strong integrity and strictly adhere to all information security guidelines.

    To be successful in the role, you should meet the following requirements:

    • Must have education standard to at least university diploma and be of a legal working age.
    • Must be proficient in written and spoken English.
    • Must have a strong understanding of IT-related concepts and programming languages.
    • Must be able to work with a large amount of numbers and data while ensuring maximum accuracy.
    • Proficiency with personal computers and basic software packages.

    Closing date for application: 22 April 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

    You'll achieve more when you join HSBC.
    www.hsbc.com.vn/careers

     

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