• [HCM] HSBC Tuyển Dụng Vị Trí Trợ Lý Vận Hành (Operations Assistant) Tháng 4/2017
    Hạn cuối: 30/04/2017

     

    If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

    Operations Assistant Custody & Clearing, HSS

    HSBC Securities Services Department - As part of the world’s leading international bank, HSBC Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, HSBC Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

    We are currently seeking an ambitious individual to join this team in the role of Operations Assistant Custody & Clearing, HSS

    • Capture, process and settle client's daily trades in a timely and accurate manner.
    • Monitor availability of funds and securities for trade settlement.
    • Handle foreign exchange instructions.
    • Maintain and follow up corporate events when required.
    • Generate downloads from relevant systems on a daily basis and prepare reports to clients/ brokers as agreed with clients.
    • Handle day to day enquiries from brokers or client service team regarding trade status/ settlement/ foreign exchange/ corporate events, etc.
    • Maintain/ modify client and securities information in system within the authorized limit.
    • Maintain service standards at the highest level.
    • Attend issuing companies' annual general meetings on client's behalf  when required

    To be successful in the role, you should meet the following requirements:

    • University degree.
    • Good command of English
    • PC expertise : Word, Exel, PowerPoint,…
    • Good communication skills and teamwork spirit
    • Knowledge on banking/ securities business would be an advantage.

    Closing date for application: 30 April 2017

    For further information on application for this role, please send your updated resume to [email protected] or apply online following this link.

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    Operations Assistant, Payment Services

     

    HSBC Operations Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

    Within HSBC Operations Services and Technology, Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
    Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

    We are currently seeking an ambitious individual to join this team in the role of Operations Assistant, Payment Services

    • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
    • Identifies best practice opportunities within the team and across BS locations.
    • Process customer instructions accurately in accordance with agreed quality standards.
    • Demonstrate ways to improve service quality and exceed customer’s expectations.
    • Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
    • Provides support and guidance to new operational staff to meet expected standards and objectives.
    • Contributes to the creation of a supportive work environment driven by HSBC values.
    • Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
    • Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
    • Ensure that transactions are executed in accordance with the established procedures and standards
    • Demonstrate ways to increase productivity in the process

    To be successful in the role, you should meet the following requirements:

    • Good knowledge of the products/systems/applications used in the operational environment.
    • Strong interpersonal skills.
    • Effective communication skills.
    • Proven track record towards high level of customer service.
    • Prior experience and background in operations or customer services would be an advantage.

    Closing date for application: 24 April 2017

    For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

    You'll achieve more when you join HSBC.
    www.hsbc.com.vn/careers

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