ILA Vietnam is a foreign-owned educational and training company. We offer a broad range of educational programmes and services, including:

• English language programmes for children and adults
• International exam preparation
• Teaching Training
• Corporate training
• Overseas study placement services and consultation

In 2016, we educated more than 40,000 students at ILA centres in Ho Chi Minh City , Hanoi, Da Nang, Hai Phong, Binh Duong, Bien Hoa and Vung Tau.

We make considerable and continuous investments in our programmes, services and facilities to ensure that our students receive an education of the very highest standard.

Opening Positions

I. Programme Advisor: 

1. Responsibilities

- Handle student enrolment

• Sign up students for courses
• Arrange payment for courses
• Check the inquiries
• Arrange class transfers
• Assign classes and level placement for students 

- Handle programmes consultations and sales activities

• Clarify customers’ needs
• Give pre-consultations
• Get students’ information
• Deliver programmes / course consultations

- Handle customer care activities

- Handle customer complaints, customer requests

- Update and follow up Customer Complaint Resolution Records

- Follow up booking lists

- Do the telesales

- Email to customers as requested

- Handle customer payment

• Receive customer payments
• Hand over cash balance to ACC/TTO

- Administration tasks

- Manage students’ documents

- Make reports: Visit, New Sales, Summer Courses...

2. Qualifications

• Good product knowledge
• Sales orientation
• College/University graduated is an advantage
• Sales experience, including in counselling, advising and customer service

3. Skills

• Good telesales skill
• Good communication and persuasion skills
• Excellent interpersonal skills
• Team player, interacts well with people of all levels
• Strong sales and customer service focus

* Language: Fluent in Vietnamese; English fluency is an advantage

* Computer: Familiar with MS Office

II. Business Support Supervisor:   

RESPONSIBILITIES: 

• Support CM/RCM in executing HR key functions: recruitment, events, C&B, T&D- Support teachers in visa, work permit
• Support HR, CM in organizing events for teachers, staff
• Support other HR admin tasks as required- Handle admin task of the centresAccounts- Supervise Tax and Treasury Officer on behalf of CM
• Support CM in cost controlOperations
• Make sure company standards, procedures, policies are followed- Support staff in centres about using ERP IT
• Coordinate with HO and/or vendor when centres need IT supportFacility management- Make sure the company facility standards are followed
• Coordinate with HO and/ or vendor when centres need maintenance support  

REQUIREMENTS:

• Prefer 03 years working experience in foreign company and in service product
• University graduated
• Ability to work independently and as part of a team Fluent in both English and VietnameseSkills
• Leadership/ownership
• Management skills
• Communication skills
• Problem solving skills
• Ability to work independently and as a part of the teamLanguage: Fluent in both English and Vietnamese (Upper - intermediate level)Computer: Familiar with Microsoft Office
• Other requirements:Be able to work on shifts and travel

III. Customer Care Supervisor: (Tân Phú - HCMC)  

RESPONSIBILITIES

• Monitor on-going class weekly to take prompt action for any issue to make sure customers are happy
• Monitor re-enrollment weekly to make sure that CCO follow up re-enrollment well- Monitor administration for re-enrollment process to avoid problem and make customer happy

Customer satisfaction (CSS) Customer Care

• Monitor CCO and TA Team to deliver good customer service and customer care- Maintain and improve customer service and care at centre
• Handling requests and complaints- CSS Follow Up
• Monitor pass/fail rate

Training and Development

• Conduct Workshop/Training for TA and CCO
• Suggest courses to Academic/HO- CCO and TA DevelopmentCentre operations Property management
• Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
• Maintain all facilities and equipment in proper conditions: clean, safe and workable;Staff supervisin
• Observe/monitor to make sure CCO’s performance is accurate and professional;- Monitor to make sure CCO follow policies, procedures, instructions, internal regulations and standards;
• Check ERP to make sure every process is applied correctly;- Arrange staff working schedule

Inventory

• Responsible for appropriate forecast and ordering of books and materials for centre use Course administration
• Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;
• During the course: class visit, callings, tests, resources, survey, results, telesalesMarketing
• Prepare and organize all ELT activities for students at centre- Support all local marketing events at centre

TA management

• Teaching Assistant recruitment
• Forecast TA
• Recruitment process
• InductionScheduling
• Scheduling (Class/Substitution/Supervision/Level Testing)
• Supporting Tasks
• Taking class when requested
• Cover absent TA/absent Level Tester when requested
• Arrange right TA for right class
• Smart SchedulingRemuneration
• TA Salary/Scale raise- Contract- Loyalty Award- Excellent Award- Leave and Termination

TA Performance management

• Observation: conduct, corrective action- Performance Appraisal- Disciplinary Process- Social/Motivation activities  

REQUIREMENTS 

• Prefer 03 years working experience in foreign company and in service product
• Prefer working experience in an educational organisation
• University graduated
• Ability to work independently and as part of a team
• Fluent in both English and Vietnamese Leadership/ownership
• Management skills
• Team building and Communication skills
• Problem solving skills
• Training and coaching skills
• ell-organised and detail management
•  Ability to work independently and as a part of the teamFluent in both English and Vietnamese (Upper - intermediate level)  

Application Deadlines: 06/04/2017

How to apply: Send your updated CV to [email protected]

Contact Details: Mr. Thanh Hải - 0123 934 4417