Có mặt tại Việt Nam từ năm 1995 và chính thức đi vào hoạt động năm 1999, với thông điệp "Luôn luôn lắng nghe, luôn luôn thấu hiểu', Prudential đã duy trì vị trí hàng đầu trong ngành bảo hiểm nhân thọ. Công ty hiện có hệ thống kinh doanh rộng khắp thông qua  hơn 300 trung tâm dịch vụ khách hàng và văn phòng chi nhánh tại 63 tỉnh thành Việt Nam, cùng 8 ngân hàng đối tác. Prudential cũng là công ty bảo hiểm nhân thọ đầu tiên và duy nhất tại Việt Nam chi trả 2.222 tỷ đồng bảo tức đặc biệt.

-------------------------

Anti Money Laundering Sanction Specialist

Key Responsibilities:

• Perform manual screening upon request.
• Review and analyse transactions to identify suspicious transactions.
• Perform customer risk assessment.
• Perform special transaction monitoring.
• Support other matters related to AML projects.

Key Success Factors:

• Qualification:
• Mandatory: University degree
• Beneficiary: Degree in Economics/Accounting/Law is preferred.
• Experiences:
• Mandatory One year experience in Compliance or AML.
• Beneficiary: Life insurance is preferred.
• Knowledge and skill set:
• Mandatory: Good problem analysis and time management; Good English writing.
• Beneficiary: Good communication, detailed oriented, proactive, hard-working and responsible.
• Job’s attributes:
• Ensure to perform the screening and clearing activities, special transaction monitoring and the assessment effectively as requirements.

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

Phone: 08 3910 1660 

----------------------------

Distribution Compliance Senior Supervisor

Job Description

Job Purpose: Handles & investigates all violations of Sales force (SF) in assigned regions to protect benefits of customer as well as company; to prevent and minimize the fraud risk of SF; to educate the SF on codes of conduct, rules, regulations and Company guidelines.

Accountability

• Effectively handle all violation cases of SF in assigned regions.
• Monitor the SF to comply with the codes of conduct, rules, regulations and Company guidelines.
• Educate and keep SF informed in compliance with the codes of conduct, rules, regulations and Company guidelines.
• Work with local Police to handle the serious violations of SF 

Key responsibilities

• Investigate all violations of SF on time (meet the TAT) and comply with regulations & processes.
• Propose disciplinary actions on SF who has breached the code of conducts rules, regulations and Company guidelines (corrective actions).
• Support DC Leaders in conducting DC road shows, sharing…etc .
• Suggest ideas to improve the procedures, processes, guidelines which relate to handling SF violations
• Support DC Leaders in conducting preventive actions: spot checks on SF’s activities…etc
• Others: to be assigned by the Line manager or Company’s management (if any)

Job Requirements

Qualification:

• Bachelor's degree in Law/Economics/Finance/Banking.
• Lawyer is preferred.

Experiences:

• 2 - 3 year experiences in Compliance/law/legal or relevant field. 
• Life insurance is preferred.

Knowledge and skill set:

• Investigation skill
• Interview skill
• Good problems analysis & solving.
• Time management
• Good communication, negotiation and presentation skills.
• Proactive, hard-working & integrity.
• Good in English writing.
• Good computer skill (Excel, Word and Power Point).

Job’s attributes:

• To ensure timeliness and quality of work done.

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

------------------------

Claims Administration Specialist

Job Description

Job Responsibilities:

• Handle daily task such as: register Claims, check docs receiving, issue request letter...
• Handle more difficult task such as: create H&S accepted letter and PV, approve Major case.
• Communicate with customer/agent to instruct sufficient documents/ replaceable & eligible documents to submit for claim assessment
• Instruct/ remind CS/GA to receive valid claim docs
• Other admin work for section
• Handle daily task for Hotline.

Key Accountabilities:

• Clearly understand process 
• Clearly understand valid claim documents to flexibly make acceptable judgment on this documents.
• Clearly understand product benefit

In addition to the requirements in lower grade:

• Product feature & policy wording
• Knowledge of System process

Job Requirements

• Customer-oriented
• Team-work spirit
• Computer skills (Ms. Word, Excel)
• Willing to learn
• Communication
• Problem solving
• Teamwork
• University graduated
• 0 – 2 years of experience in Insurance industry

In addition to the requirements in lower grade:

• Critical thinking
• English (equivalent to Intermediate level)

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

Phone: 08 3910 1660 

--------------------------

Senior Claims Assessor Representative

Job Description

Job Purpose

• The assessment the claim documents based on claim request of the claimant

Accountability

• To make decision on the claim cases are quickly and exactly 

Key responsibilities

• Review, analysis and make decision on claims within own authority with Productivity/Efficiency is at leat 95%
• Meet the standard quality scored by Quality team and Control error rate within own rate (Ex: 0.5% vs job grade 3B)
• Sign-off person and mentor role: Countersign for claim assessor, trainee claim assessor within own authority and on- the- job training new claim assesors and jet claim assessors
• Support claim colleagues (investigators or administrators) in some certain situation (reading original medical record at the hospital, field assessment of disability, mentor for administrators…) and support underwriting section when increasing volume of new business (month-end, contest…), 
• Co-operate with claim investigator in claimant interview in some certain situation and to build up internal guideline
• Others: to be assigned by the Line manager or Company’s management (if any)

Job Requirements

Qualification:

• Mandatory: University/College graduated of Medical, pharmaceutical or economic
• Advantage: medical knowledge

Experiences:

• Mandatory: at least 2 years experience in the insurance industry, the hospitals
• Advantage: work at the hospitals

Knowledge and skill set:

Mandatory: 

• English skills: at leat is reading, writing
• Microsoft office: word, excel, powerpoint
• Good communication skills, Problem solving skills, telephone skills

Advantage: knowledge of Medical and/or Life Insurance Job’s attributes:

• Team work
• Time management
• Basic presentation

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

Phone: 08 3910 1660 

 ------------------------

Call Center Representative

Job Description

Job Purpose This position will be the contact point to serve customers by determining requirements; Answering incoming calls from customers to take orders; responding inquiries; resolving troubleshoot problems; fulfilling requests; providing information; and maintaining database to enhance customer service.

Accountability

• Proactively gain a full understanding and maintain excellent knowledge of products and services in order to understand customers' needs.
• Achieve productivity standards and goals while maintaining high level of customer service, building conversation, patience, and maintaining high 
• Receive high volume of inbound calls with varying degrees of questions or concerns while having the ability to quickly identify a client's request or problem.
• Effectively express empathy and compassion, and take full ownership of the clients satisfaction
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Key responsibilities

• Answer calls and respond to emails/ website/ fanpage to handle customer inquiries. Conduct customer satisfaction survey.
• Provide customers with product and service information, Update existing customer information into system. Follow up with customer calls where necessary
• Register and follow up customer complaints. Identify and escalate priority issues
• Document all call information according to standard operating procedures
• Complete call logs and follow quality assurance standard. Produce call reports
• Others: to be assigned by the Line manager or Company’s management (if any)

Job Requirements

Mandatory: 

• Bachelor diploma.

Advantage:

• Certificate of customer service

Experiences:Mandatory:

• 1-2 years in Customer Service area, specifically Call Center is a plus.
• Strong work ethic and self-starter, able to effectively manage multiple priorities.
• Possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Be able to demonstrate strong influencing and probing skills in communication on phone.
• Ability to learn and adapt to changes.
• Foster a positive and productive work environment

Advantage:

• Experience in insurance or financial industry is a plus

Knowledge and skill set:Mandatory:

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgment, adaptability
• Team work
• Resilience
• Work well under pressure

Advantage:

• Time management
• Good English (Intermediate)
• Presentation
• Well-organizing 

HOW TO APPLY 

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

Phone: 08 3910 1660 

------------------------

Customer Services Representative

Job Responsibilities:

• Collect proposals (with full supplementary docs), alteration & different kinds of premium.
• Input clients information & cash receipt, customers' requests and check report at day-end.
• Answer routine customer’s inquiries. 
• Proceed some minor alterations such as: address/ tel modification, customer’s identification details.
• Proceed all payment transactions as Customer Service Center responsibility as customers' requests.
• Process valuation request: surrender, prucash, maturity, bonus surrender for payment payment
• Perform as an active member in conservation
• Other tasks assigned by Customer Services Head or Zone Head

Key Accountabilities:

• Accountable for customer service, contract consulting, insurance transaction of Branch or Representative Office 
• Meet requirements of clients’ queries or questions about the services, products or related issues 
• Relationship and Communications: 
• Internal: Zone Head, CS and Corporate Service Teams
• External: Clients

Key Success Factors:

Qualifications: College or University graduated (in Hospitality/Economics/Business Administration major)

Experiences

• 1-2 years customer service experience in banking or hospitality
• Good understanding and experience in handling cash

Skills

• Good appearance.
• Excellent customer-service orientation 
• Very good at communication and negotiation skill 
• Can work independently and under pressure, adaptable, carefully and tactfully

HOW TO APPLY 

If you are interested in applying for the above position, please send your resume to: 

 Human Resources Department

 Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC 

 Email: [email protected]

 Phone: 08 3910 1660 

--------------------------

Sales Trainer

Accountability:

• Meet all KPI’s set for the role of a sales trainer.
• Core values: Respect & work in accordance with the stated core values in order to accomplish DTD important missions.

Key responsibilities:

• Training: Deliver training programs, mainly advanced training and leader training. 
• Planning: Collaborate with Sales Channels Management in planning training activities in the assigned area on the monthly basis.
• Supervision: Supervise training activities (Active ratio, training days, compliance, training attendance…) in the assigned area and the performance of Associate trainers in assigned area.
• Supports: Provide strong support to sales activities (GP, BOP, Pru Day…) together with Sales-force and to other assigned tasks. Provide support to associate trainers in assigned area via communication, coaching, training for them
• Internal & external relationships: Maintain solid & effective collaboration relevant department and Partners in the assigned area.
• Any other tasks if assigned

Key Success Factors:

Qualification:

• Mandatory: University/college Graduate
• Advantage: Major in Education, Law, Marketing, Economics, Business Administration

Experiences:

• Mandatory: at least 2-year working experience in Sales or Training/Education. 
• Advantage: Experience in Life Insurance is an advantage

Knowledge and skill set:

• Good knowledge on sales, marketing, insurance, teaching methodology
• Excellent presentation, communication, and interpersonal skills

Advantage: 

• General knowledge on training management and life insurance
• Fluent English is an advantage
• Familiar with PC literate, Excel, Word, and Power Point

Job’s attributes:

• Mature, self-confident, sociable
• Positive working attitude and able to influence others
• Working condition (if any): Willing to travel (10-15 days/month)

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

Phone: 08 3910 1660 

--------------------------

Actuarial Analyst/ Senior Analyst

Job Description

Accountability

• Provide high quality actuarial reports and ensure all results are thoroughly checked for accuracy and consistency.
• Active analysis of results, with reporting of known errors, omissions or anomalies.
• Maintenance of adequate documentation of working process, working tools and integrity of those.

Key responsibilities

• Assist in the maintenance and development of the valuation system. Ensure any changes are fully documented.
• Assist in regular financial reports including those for the local regulator, regional office and internal management team.
• Assist in European Embedded Value reporting.
• Perform periodic experience study analyses, including mortality, morbidity and persistency.
• Perform data generation and checking for actuarial reporting.
• Assist in business planning process.
• Carry out a wide variety of ad-hoc actuarial investigations, as required from time-to-time, ensuring all results are thoroughly checked for accuracy and consistency.
• Actively study towards a recognized actuarial qualification.
• Provide support to more junior actuarial students.
• Others: to be assigned by the Line manager or Company’s management (if any).

Job Requirements

Qualification:

• Mandatory: A good university degree in a subject with significant exposure to actuarial, finance, mathematics and/or statistics.
• Advantage: Passed some actuarial exams.

Experiences:1-3 years of relevant actuarial experience.

Knowledge and skill set:

• Good command of written and spoken English.
• Good analytical and problem solving skill. Demonstrate attention to detail.
• Knowledge of computer applications, including Microsoft Office Suite and other business related software.

Advantage: 

• Knowledge of basic actuarial techniques and terminology.
• Familiarity with Actuarial software (Prophet is preferable).
• Experience in Actuarial software modeling (Prophet is preferable).

HOW TO APPLY

If you are interested in applying for the above position, please send your resume to:

Human Resources Department

Add: 25/F, Saigon Trade Center, 37 Ton Duc Thang, Dist. 1, HCMC

Email: [email protected]

Phone: 08 3910 1660