1/ OPERATIONS OFFICER, CREDIT SERVICES

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Operations Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.Within HSBC Operations Services and Technology, Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

We are currently seeking an ambitious individual to join this team in the role of Operations Officer, Credit Services

- Manage day-to-day operational activities to safeguard the Bank from potential loss:

• Processes and ensures that all transactions/facilities are properly authorized within set limits.
• Assist Operations Manager in collating data and providing management information statistics/reports.
• Assist Operations Manager in ensuring sufficient crewing of staff.
• Implement measures to increase productivity levels.
• Conducts checks, directs clerical staff on rectification and corrective action on deficiencies.
• Manage daily operational activities to ensure timely processing of new applications.
• Review & monitor MIS data and provide management information statistics/reports.

- Ensure various units of Operations comply with BIM/FIM regulations, audit recommendations and, DIB procedural guidelines:

• Coordinating with Operations units in the management of operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting. 
• To implement the Group Compliance policy locally by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

- Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.
• Ensuring strict compliance with government banking regulations.
• Timely implementing internal and external audit points together with any issues raised by external regulators.

- Ensure department maintains a high standard of customer service delivery:

• Conducts investigations/gathers information so that timely responses to customers’ requests and instructions are maintained.

- Contribute towards the continuous improvement of the department.

To be successful in the role, you should meet the following requirements:

• 2-3 years experience in operations role
• Good command of English
• Analytical and detail oriented
• Experience of interpreting and analyzing a large volume of information and / or data.
• A team player with good communication and inter-personal skills.
• Flexibility to support other operational teams when required
• Proficient in the use of Microsoft Office applications

Closing date for application: 04/04/2017

For further information on application for this role, please visit our careers site and send your updated resume (in .pdf or .docx or .zip format) to [email protected] 

You'll achieve more when you join HSBC.  ---------------------------------------------------------------  

2/ COLLECTION ASSISTANT, RBWM

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, financial crime and regulatory compliance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking an ambitious individual to join this team in the role of Collection Assistant, RBWM

• Calling customers who have delinquent debts in Front End cycle.
• Handling inbound calls for dunning
• Preparing and sending collection letters as per the approved templates and strategy.
• Ensure strictly compliance to operating procedures such as BIM 3A, LCM, DIMs and audit requirements.
• Maximize cost effectiveness by meeting the set targets.

To be successful in the role, you should meet the following requirements:

• Bachelor degree
• 1-3 years of experience
• Possession communication and telecommunication skills
• Good knowledge core banking products.

Closing date for application: 24/03/2017

For further information on application for this role, please visit our careers site and send your updated resume to [email protected] 

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VERIFICATION ASSISTANT, RBWM

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, contingency, geopolitical, operational, credit, pension, insurance, financial crime and regulatory compliance, market and reputation risks. All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.

We are currently seeking an ambitious individual to join this team in the role of Verification Assistant, RBWM

• Verify RBWM credit applications against the Bank’s approved lending policies, handle internal and external customer’s enquiries and follow up pending documents.
• Ensure to deliver the highest quality service to customers through assessment task, and make sure the process is within the service level agreement.
• Assist Approval Officer/ Manager in other daily related tasks and when required.

To be successful in the role, you should meet the following requirements:

• University degree in finance, economics or other relevant area.
• English and good communication skills.
• Experience in consumer credit risk management, financial analysis is a plus.
• Professional qualification in accounting or credit analysis is preferable.

Closing date of application: 24/03/2017 

For further information on application for this role, please visit our careers site and send your updated resume to [email protected]

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SENIOR TELLEr

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.

We are currently seeking an ambitious individual to join this team in the role of Senior Teller

• Cash/cheque withdrawal and deposit
• Money Exchange
• Demand Draft issuance/encashment
• Inward Telegraphic Transfer
• Delivery of ATM card/credit card/overseas card/cheque book to customers
• Customer inquiries about RBWM products and services
• Specific ownership of complex or high value transactions requiring additional knowledge or experience
• Provision of excellent customer service, by providing an efficient, friendly and prompt service
• Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
• Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
• Support Counter Team and handling customer compliants
• Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers

To be successful in the role, you should meet the following requirements:

• Bachelor Degree with 2 - 5 years experience in relevant field
• Knowledge of cashiering procedures and regulations
• Knowledge of core products, sales referral opportunities and Customer Relationship Management system
• Knowledge of appropriate branch operational procedures
• Awareness of compliance and regulatory issues as required
• Strong interpersonal and customer service skills
• Good decision making skills and proven ability to deliver accuracy and efficiency
• Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service

Closing date for application: 24/03/2017

For further information on application for this role, please visit our careers site and send your updated resume to [email protected] 

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ASSISTANT MANAGER CLIENT SERVICE, GLCM (GCB6)

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wholesale Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. Global Liquidity and Cash Management (GLCM) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an ambitious individual to join this team in the role of Assistant Manager Client Service (GCB6), GLCM

• Maintain and maximize GLCM revenue from customers
• Contribute to the maintaining and improvement of GLCM competitiveness
• Understand the impact our competitors, local community and the external environment can have on our customer base, to ensure long term sustainable value
• Ensure highest level of customer satisfaction and that the solutions of the Bank are delivered best-in-class.
• Ensures defense and maximization of bank’s income levels from clients under assigned portfolio and at the same time safeguarding the Bank’s interests.
• Develop strong relationships with all key stakeholders to provide an integrated and consistent customer experience across all delivery channels.
• Cultivate an environment that supports diversity and reflects the HSBC brand and create a high performance culture.
• Compliance – Ensure compliance with Group standards, regulatory and compliance requirements
• Implementation of audit recommendations

To be successful in the role, you should meet the following requirements:

• Good command of English
• Good communication skill
• Good problem solving skill
• General knowledge about banking, payment operations and cash management
• Customer services mindset

Closing date for application: 24/03/2017

For further information on application for this role, please visit our careers site and send your updated resume to [email protected] 

NGuồn: http://hsbcvncareer.com