BASIC FUNCTION OF POSITION
Serve as Visa Assistant in the Consular Section’s Immigrant Visa (IV) Unit at the U.S. Consulate General in Ho Chi Minh City. Complete the majority of IV processing tasks independently and operate under a unique monthly rotation of specialized visa functions. The incumbent is a highly versatile visa assistant who is fully competent in all stages of IV processing from beginning to end.
MAJOR DUTIES AND RESPONSIBILITIES
1.Implement U.S. immigration law and Department of State regulations. Demonstrate fully conversant knowledge of all relevant sections of the Foreign Affairs Manual (FAM) and the Immigration and Naturalization Act (INA). Provide officers with suggestions on visa processing and procedures, while coordinating with officers to improve management and organizational structures to handle changing conditions and new challenges in the IV Unit.
Carry out long-term and special projects, such as the training of new employees, as assigned. Perform detail assignments to other sections, such as Non-Immigrant Visa or Fraud Prevention Unit, as assigned. Suggest improvements to existing Standard Operating Procedures and workflow practices in the unit and as needed.
2.Translation and interpretation: Translate English to Vietnamese and Vietnamese to English during visa interviews and other tasks. Advise officers on local conditions, regulations, customs, and culture, as well as technical areas necessary to adjudicate complex cases.
3.Specialized Visa Function: Prior to visa interview, process each case by performing data entry and preparing instruction packages for applicants. Ensure that all required documents and clearances have been received and check for potential visa ineligibilities. Examine documents submitted by applicants to verify completeness of application and authenticity of documents. Alert officers about possible visa ineligibilities, fraud, and missing documents. Prepare cases recommended for revocation or with invalid petitions for appropriate handling by the action offices. Process all types of immigrant visas for issuance. Safeguard visa foils, type visa information sheets, print and insert visas into passports, and assemble all documents for visa packets. Perform quality control on printed visas. Return passports with visas to applicants.
4.Public Relations: Provide excellent customer service through efficient written and oral communication. Respond to written, telephone, and walk-in inquiries from applicants and petitioners, and advise officers in responding to more complex cases. Provide updates on case status, explain and clarify immigrant visa requirements. Process correspondence from NVC and the public in a timely and efficient manner. Assist the Information Unit in responding to inquiries from attorneys and members of Congress. Draft responses to Congressional and inter- office/agency correspondence and draft revocation requests for suspected fraudulent immigrant visa petitions.
**Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the agency.
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