Gear Inc. (previously Sixth Gear Studios) is an American owned and operated business process outsourcing company located in Hanoi, Vietnam. We provide industry-leading image moderation, social media management, IT consulting, application development, game development, and outsourcing services.

Our goal is to satisfy our customers by providing efficient and professional services. We focus on providing a fun and relaxed atmosphere as we all work hard to achieve this goal.

Company size: 400 employees across two offices

For more information, please visit our

• Website: https://www.gearinc.com/
• Facebook fan page: https://www.facebook.com/GearIncTeam/

JOB DESCRIPTION:

We’re looking for a part-time agent to help with our Chat Support project.

The responsibilities will be as follows:

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet personal/team’s targets
• Other tasks as required

JOB REQUIREMENTS

• Good writing and reading skills in English
• Attention to details and desire to learn
• Willing to work at the weekend and some holidays
• Ability to communicate clearly and concisely
• High sense of responsibility and enthusiasm
• Familiar with smartphone/ mobile device/mobile applications
• Experience in device/application troubleshooting is highly preferable
• Trustworthy, careful and organized

BENEFITS:

• Attractive salaries and benefits
• A separate and quiet restroom for agents who need to stay overnight in the office.
• International, fun, comfortable and professional working environment.
• An open and honest culture where people are valued, treated fairly, trusted and empowered.
• Tet and holiday bonuses.
• No dress code
• Free gym; In-house classes including Yoga, Zumba, BJJ, Muay Thai

WORKING TIME:

• 15 - 20 hours per week, depending on your availability
• Sunday to Thursday: 6am - 10am (4 hours)
• Friday & Saturday: 5am - 10am (5 hours) and 5pm - 9pm (4 hours).

Interested candidates please apply by sending your CV in English via email: [email protected] 

Subject: [GearInc-1117] Position - Yourname