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GTRF Transaction Services Assistant (GCB 8)

HSBC Wholesales Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia."

• Processes daily transactions as allocated by GTRF Services Managers within service standards following strictly Group’s policy and procedures (TRF FIM, CRF Guidelines…) and local regulations.
• To deliver superior customer service by driving operational performance.
• Contribute to the planning, formulation and implementation of strategies to grow and manage the Trade business
• Ensure positive client experiences through support, trade advice and best practices in relation to GTRF transactions.
• Ensure that GTRF Services is responsive to the requirements and expectations of the Global Businesses.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
• Apply GTRF policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
• Expands knowledge by attending online courses, training courses provided by the Bank to prepare for job rotation, career progression.

To be successful in the role, you should meet the following requirements:

• 1-2 years’ experience in GTRF products/ processes and/ or client service
• Orientation to service excellence, with a good understanding of service principles and practices
• Communication in English
• Meticulous and careful
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship building skills
• Thoroughly understand international practices: UCP600, URC, URR, ISBP, ISP, URDG, etc

Closing date for application: 08 May 2017

For further information on application for this role, please visit our careers site and send your updated resume to [email protected]