• [HN] Job Needed - Giám sát xử lý công nợ
    HẾT HẠN

    VIETNAM CONTACT CENTER OPERATION

    ACCOUNTS PAYABLE & RECEIVABLE SUPERVISOR

    Hanoi, Full-time (40 hours/week)

    Salary: $400 - $500

    INTRODUCTION

    Vietnam Contact Center Operation (VCCO) is a social enterprise, providing contact center services as well as other Business Process Outsourcing (BPO) services to small and medium enterprises in Vietnam and abroad. At VCCO, we aim at creating more and more sustainable employment to people with disabilities and low-educated young women in Vietnam. For more information on our business, please visit our site at www.vccoinc.com.

    VCCO is now recruiting an Accounts Payable & Receivable (AP & AR) Supervisor. This position is responsible for leading and supervising a team of AP & AR Clerks, including ensuring accountability for achieving business goals and performance standards among the team; ensuring that others have the resources, information, and authority to achieve objectives; address obstacles and sources of inconsistent processes. The AP & AR Supervisor might also build and manage strong partnerships both internally and externally in coordination with the Operations Manager, where needed.

     

    BENEFITS

    • Working in a dynamic and international environment.
    • Social, Health and Unemployment Insurance are paid in accordance with the
    • regulations on insurance.
    • Training is provided if necessary.

     

    RESPONSIBILITIES

    • Coordinating workload among the team and working to remove obstacles ensuring business objectives and performance standards are met.
    • Demonstrating a strong working knowledge and overseeing all day to day processes relating to the BPO operations.
    • Partnering with the Operations Manager to proactively address critical issues and identifies ways to streamline and improve efficiency of work.
    • Ensuring that defined processes, quality standards and best practices are followed; fosters a sense of urgency and commitment to achieve goals.

    Responsibilities of the team might relate to:

    Accounts Payable: manage outgoing bills and invoices on behalf of the Client’s

    company.

    • Updating and maintaining records of expenditures.
    • Responding to vendor invoices.
    • Ensuring that all payments are made in accordance with the Client’s company policy.
    • Ensuring that all payments are sent on time.
    • Reporting by inputting and updating information into the Client’s system on a daily basis.

    Accounts Receivable: manage incoming payments on behalf of the Client’s company.

    • Preparing and mailing invoices to the company’s customers.
    • Posting payments to customer accounts.
    • Organizing and filing deposit receipts as invoices are paid.
    • Preparing reports on delinquent accounts and customer payment profiles.
    • Reporting by inputting and updating information into the Client’s system on a daily basis.

    Customer Service: facilitate and provide superior customer service to the Client’s

    customers when necessary.

    • Answering phones, screening calls and assisting with various customer service questions concerning billing and shipments and all questions around the sales order process.
    • Researching invoice discrepancies concerning pricing, quantities and backorder problems and contact customers to resolve.
    • Providing follow-up correspondence by email as requested by customers.
    • Handling calls from customers for Customer Service regarding problem resolution.

    Additional duties as requested or required:

    • Assisting in website designing or content writing.
    • Documenting their own daily work to ensure other colleagues can do their job during absence.
    • Other tasks as requested.

     

    KEY COMPETENCIES

    • Communication skills (verbal & written)
    • Interpersonal skills
    • Planning/Organizing
    • Flexibility
    • Problem solving
    • Teamwork
    • Responsibility

     

    REQUIREMENTS

    • High school diploma and above
    • Computer literacy
    • Fluent English is required
    • Understanding of basic accounting is required
    • Design and content marketing skills are preferred
    • People with disabilities are preferred

    All interested candidates, please send your CV in English to the email: [email protected] (Ms. Huyen). Should you have any further queries, do not hesitate to contact our hotline (+84) 904 452 864.

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