Tập đoàn Lotte là một tập đoàn toàn cầu trong nhiều lĩnh vực như: thực phẩm, bán lẻ, du lịch, hóa dầu, xây dựng, dịch vụ tài chính, điện tử xuất bản và giải trí. Hiện nay, Lotte là tập đoàn kinh tế lớn thứ 5 tại Hàn Quốc, kiểm soát hơn 60 đơn vị kinh doanh cùng mạng lưới 60.000 nhân viên. 

Assistant to Customer Service Manager: 

Work location: Lotte Center Hanoi, 54 Lieu Giai Attractive salary, bonus, healthcare and annual leaves

Attractive salary, bonus, healthcare and annual leaves

JOB DESCRIPTION

Provide support and assistance in: 

• Developing and enforcing service procedures, policies and standards
• Periodically reviewing and improving customer service procedures, policies and standards, studying, evaluating, and re-designing processes
• Maintaining an orderly workflow according to priorities
• Coordinating and meeting with other departments to implement possible improvements to customer service
• Communicating courteously with customers by telephone, email, letter and face to face
• Providing help and advice to customers
• Keeping accurate records of discussions or correspondence with customers
• Maintaining contact with customers, creating engaged customers and facilitating growth in satisfaction
• Investigating and solving customers' problems
• Initiating corrective actions in service breakdowns, and taking ownership of customers’ issues and follow problems through to resolutions
• Finding ways to measure customer satisfaction and improve services
• Conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications
• Keeping ahead of industry’s developments and apply best practices to areas of improvement
• Identifying customer service trends and determining system improvements
• Analyzing statistics or other data to determine the level of customer service your organization is providing
• Keeping accurate records and document customer service actions and discussions

JOB REQUIREMENTS

• Proven working experience as a senior customer service officer
• Experience in providing customer service support
• Knowledge of customer service methods and techniques
• Proficiency in English
• Ability to think strategically 
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation

Please send your CV to [email protected].