PRODUCT EXECUTIVE, ZALO

Job Description

Product Operations

• Follow up and analyse user responses and other statistics in order to gain understandings of market trends and user behaviours. Detect common user problems and propose possible operational solutions.
• Follow up and analyse the product’s performance ratios and trends in order to evaluate its efficiency and improve operational procedures
• Closely collaborate with Client/Server Development team to achieve in time solutions and preventions for any potential problems

Feature Designs

• Cooperate with Product Design team in examining contemporary trends  and developing navigation UX/UI design and feature layout solutions
• Compose specifications and propose improvement solutions for the product’s features

Requirements

• Bachelor degree/professional qualification in Information Technology or related business fields
• At least 1-year experience at a Product Executive or Business Analyst position
• Have a good understanding of UX/UI in website or mobile platforms 
• Proficiency in utilising the Internet and Microsoft Offices 
• Good English reading skills

SENIOR USER RESEARCH EXECUTIVE, ZALO

Job Description

• Design and conduct user research to evaluate new and current products.
• Conduct qualitative studies, including field observation and interviews, remote and in-person usability studies.
• Design quantitative studies, including experiments and surveys.
• Identify and explore new opportunities before they make it onto the drawing board.
• Collaborate closely with other researchers, designers, product managers, and engineers.
• Adapt and innovate research practices to meet the team’s needs under tight time frames
• Synthesize and communicate research findings to support business decisions.
• Gain understandings of Zalo users in Vietnam and other countries

Requirements

• Minimum of 1-year user research experience in practices or academia.
• Mastery of research methods, with an emphasis on qualitative or quantitative research.
• Demonstrate an ability to plan and conduct research in close collaborations with people in a variety of expertises, including design, engineering, and product management.
• Ability to clearly, concisely, and persuasively communicate research findings verbally and in writing.
• Demonstrate a strong drive to explore and define research opportunities throughout the company.
• Willingness to travel within Vietnam and abroad.

Candidates who are of interest please send their updated resume to Vu Hong Hanh at [email protected]