PURPOSE OF ROLE:

This role is responsible for managing the administrative support across a full range of academic and quality assurance areas and providing efficient and effective student/customer service and administration assistance to relevant stakeholders.

MAIN RESPONSIBILITIES

The SAS duties are cyclical and are linked to the enrolment cycle of prospective and enrolled students:

• Planning and updating schedule of new classes each month
• Coordinating student administration activities – from admission to graduation:
• Handling academic queries and complaints from students, parents and agents during and after the courses; referring these to i-Best management for advice and using set procedures; co-ordinating and collating Certificates and Reports to a high professional standard throughout.
• Supporting teachers: preparing and sending teacher’s offer letter, informing teacher about lesson plan, midterm test and final test.
• Organizing IELTS trial tests
• Issuing attendance warning letters to students and guardians where appropriate and keep records of such correspondence
• Performing other related duties as required.

TERMS AND CONDITIONS

• Terms of employment: Full-time, permanent contract
• Place of work: Chua Boc, Hanoi

                            Ngo Thi Nham, Hanoi

• Probationary period: 2 months

REQUIREMENTS:

• Bachelor degree and two years of related experience.
• Experience of managing administrative staff and activity in an educational context
• Strong organizational skills and attention to detail
• Good communication skills.
• The ability to initiate and respond positively to change and to be effective in changing situations
• Flexibility and willingness to work under pressure to deadlines
• Good at MS Office especially Word and Excel.
• Good English, both spoken and written.

HOW TO APPLY

Please send your CV and cover letter to [email protected]

Subject: FULL NAME_SAS Applicant

Further information – please contact: Ms.Quynh, HR Manager

Tel: 0904021518