• [Toàn Quốc] CitiBank Tuyển Dụng Vị Trí Fraud Analyst Và Citiphone Officer 2017
    HẾT HẠN

    Fraud Analyst

    • Primary Location: Vietnam
    • Education: Bachelor's Degree
    • Job Function: Operations
    • Schedule: Full-time
    • Shift: Day Job
    • Employee Status: Regular
    • Travel Time: Yes, 10 % of the Time
    • Job ID: 16051201

    Description

    Principal Responsibilities

    • Perform timely review of flagged suspicious application and transactions.
    • Provide critical judgment when blocking / referring accounts to meet accuracy.
    • Participate in Fraud analysis to identify new trends and determine point-of-compromise and point-of-use merchants for immediate inclusion of data in relevant systems, e.g. AFEWS CPP/POC, POTS database and OLA fraud.
    • Perform outbound call/sms/letter to customer to verify said suspicious transactions.
    • Perform outbound call/sms/letter for card replacement due to account compromise as a prevention tool.
    • Ensure all alerts in AFEWS have been review and cleared.
    • Review all pending alerts in pending queue daily.
    • Update transaction detail into fraud Database for the fraud transaction detected.
    • Fraud reporting to Card Associations.
    • Able to work on a 24x7 shift.
    • Ensure that Ad hoc request from supervisor is handled properly.

    Qualifications

    Position Objective:

    Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.

    The main responsibilities are to perform the application and transaction fraud monitoring and establish contact with customers for notification and case resolution.

    Position Requirement

    • - Bachelor Degree
    • - Good knowledge in fraud and credit risks
    • - Strong analytical and probing skills
    • - Excellent communication skills
    • Able to work with minimum supervision.

    Apply HERE

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    Citiphone Officer

    • Primary Location: Vietnam
    • Education: Bachelor's Degree
    • Job Function: Operations Customer Service
    • Schedule: Full-time
    • Shift: Day Job
    • Employee Status: Regular
    • Travel Time: Yes, 10 % of the Time
    • Job ID: 17002181

    Description

    The Citiphone Officer will provide world-class service excellence to the customer by offering customers a positive and consistent telephone banking experience

    • Reports to the Team Leader / Supervisor
    • Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedures
    • Provide information on services offered by Citibank to enhance customer relationships
    • Identify and maximize sales opportunities, where applicable, to all customers
    • Provide professional, friendly and high quality customer service & sales for each point of contact with the customer
    • Identify and respond to customer needs accordingly
    • Manage challenging customers professionally and provide after sales service, where applicable
    • Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner
    • Use call/contact control techniques to provide efficient, high quality interactions with customers
    • Maintain detailed records of client interaction in order to improve quality of information available
    • To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image
    • Update and perform on-line maintenance on system terminals as per customers requests
    • Ensure effective and timely follow-up as promised to customers
    • Process financial entries and adjustment on customers accounts if necessary

    Qualifications

    • Holds at least Diploma or Degree in any field
    • Previous experience in a call center would be an added advantage
    • Should have excellent interpersonal and communication skills with good command of written and spoken English
    • Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
    • Good understanding of Citibank customers, product and services.
    • Working knowledge of specialized products, systems and services.
    • Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
    • High level of listening and comprehension skills. Able to probe for required information from customer
    • Assertive and able to manage in situations where there may be limited information.

    Apply HERE

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