Tran Thi Hoai Giang

Senior Business Development Executive @ VietnamWorks - Navigos Group

Hanoi • September 2014 - July 2019

1. Telesales: - Taking care of and up-selling VIP/ VVIP clients year over year: Assure the growth rate at least 20%/ year; - Goal setting and detailing sales plan for month/ quarter/ year by SMARTEST principle - Searching for new clients and winning back lost customers: Introduce new products/ promotion and technology improvement applied into website; - Deeply exploiting clients' demands by T.R.U.S.T principle and giving them the best recruitment solutions by powerpoint proposals; 2. Mentor: - Being mentor of a group of 3 (mentor, 1 senior sales and 1 junior sales); - Training, mentoring and coaching for members to help them reach their target and goals; - Training project: selling points, basic selling situations for new sales; digital marketing product and 3E-IT test for whole team;

(*) Achievements: Achievements: 2017 - 2018: - Win 9 Productive & Consistent prizes - Over target 11/ 12 months - Best sales prize in July - Top 5 of Oversea contest - 2nd half of year. Achievements 2016 - 2017: - Win 6 Productive & Consistent prizes

Sales Executive (8 months) - Supervisor (7 months) @ VIETNAM EDU GLOBAL TRAINING AND APPLICATION JSC.

Hanoi • July 2013 - September 2014

- Building private working plans, setting up working schedule and target for team. - Building marketing plan for enrollment season. - Looking for target customers and setting up the data. - Consulting, persuading, and caring the customers (students and parents) via phone or directly. - Organizing the entrance examinations in Ha Noi and some near provinces as well as conferences and seminars. - Training new staffs and connect all members of team.

(*) Achievements: - Win the prize “Excellent Employee”. - Hit the personal target for 5 months during enrollment season. - Have the highest rate for 2 months.

Sales Intern At Discovery Complex Project (in cooperation with Kinhdo TCI Group) @ SAVILLS VIETNAM

Hanoi • February 2013 - April 2013

- Consulting, persuading, and caring the customers via phone or directly. - Introducing apartments as well as the whole project to the customers. - Communicating with foreign customers (in English).