• Region: East Asia
• Country: Vietnam
• Location: Ho Chi Minh City
• Department: English & Exams
• Job Category: Customer Services
• Pay Band: Locally appointed Grade J
• Vacancy Description: Contract: 1 year fixed term contract with possible extension| Vacancies: 3| Salary: Payband J (min VND 9,823,000
• Deadline for Applications: 26 September 2017 (23.59 UK time)

Sales and Customer Management Assistant

We are looking for 3 Sales and Customer Management Assistants to join our team in providing quality back-end support to the Branches. As an Assistant, you will answer sales enquiries via telephone, email or via face to face consultations. Other than customer care and support, you will also be involved in cashier duties. You will process all kinds of payments at the Front of House from the customers of Teaching Centre and issue VAT invoices. This will also include being in-charge of processing the financial phases of the Teaching Centre’s tuition fee refund/defer/transferring requests from customers in terms of financial supporting documents. In addition, the team will require you to provide support in administration and technical support.

To be considered for this role, you must have at least 1 year of experience in a cashier or an administrative role. You must also possess an Undergraduate Degree and be able to communicate in English and Vietnamese. Candidates who have past experience working in the education industry will be preferred.

For more information please see Role profile and British Council Generic Behaviours 

In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.

If you prefer to use the British Council application form to apply, kindly download the respective form here:

• External candidates - External Application form
• Internal candidates - Internal Application form

If you are interested in applying and feel that you are suitable for the role, please apply before 26 September 2017 (23:59 UK Time).

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About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Ho Chi Minh City Operations

The Ho Chi Minh City Teaching Centre (TC) has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations; this is in accordance with our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the Branch Manager will lead the team to ensure an efficient and effective level of service. In a highly competitive market, our teaching centres need to provide high quality and efficient services. The new branch will serve primarily Young Learners or Adults.

Enquiries about the post can be sent to the East Asia Regional Recruitment team ([email protected]) based in Singapore.

Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.