Hermione@Tuyển dụng
6 năm trước
[HCM] Các Vị Trí Full-time Đang Tuyển Dụng Tại Traveloka Vietnam (PR, Writer, SEO...) 2017
Địa điểm: Hồ Chí Minh - 
Tính chất công việc: Toàn thời gianTraveloka là một trong những nền tảng đặt vé máy bay và đặt phòng khách sạn hàng đầu khu vực Đông Nam Á, phục vụ trên 100.000 chặng bay và 100.000 khách sạn ở châu Á Thái Bình Dương.
1. PR Executive
Job Description
PR is at the heart of establishing our Brand's reputation in the entered market. They are the voice of Traveloka and shape the customer's opinion about our product offerings. - Monitor articles from top Vietnam media. Both Vietnamese and English language
- Read articles from Vietnamese and summarize into English
- Analyze data and prepare report
- Write PR contents that has high PR values and aligned with our overall business objectives
- Monitor competitor's mentions and PR value
Qualifications
- Bachelor degree from Top Universities in any field
- Fluency in written Vietnamese and English is a must
- Punctual, speed, accuracy, and attention to detail are important factors
- Positive attitude and good communication skills
- Computer literate is a must
Additional Information
Our team oversees complex, fast growing operations in 6 different countries across Southeast Asia with center of operation in Jakarta. You will work with high-caliber individuals including graduate of Ivy League universities, top-tier consulting companies, big 4 audit firms and multinational companies. Be a pioneer and challenge your capability in setting up new business processes for a Southeast Asia's premier technology company!
2. Hotel Support Staff
Job Description
- Verify payment with customers and issue vouchers.
- Accept special requests and process from customers as per SOPs.
- Interface with customers on refunds, providing explanations and processing.
- Submit refund requests with airlines and follow up periodically.
- Report fraud to company’s risk team.
- Handle customer cases related to payment, refunds, and hotels.
- Report any product error findings to related product / engineering teams.
- Interface between customers and hotels to resolve any cases arising upon/after check-in.
Qualifications
- Minimum 1-year experience with payment / refund processing or customer service.
- Experience with hotel/airline booking-related business a plus.
- A strong understanding of customer service principles.
- Willingness to work in shifts
- Demonstrated problem-solving skills, strategic and analytical capabilities.
- Excellent command of spoken and written English and Vietnamese.
3. Ticketing Agent
Job Description
- Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
- Issue tickets to customers via booking system.
- Escalate support cases as per company’s criteria.
- Manage airline health and CAPTCHA viewer.
- Continuously monitor the booking system.
- Manage recurring meetings with team(s) to review performance.
- Ensure all cases are solved within required timeframe following company’s SOPs.
- Resolve escalated cases from agents and team leaders
- Define compensation for customers inconvenienced by airline issues
- Manage working relationship with airlines and escalate any issues as per SOPs.
- Manage routing and payment method enablement as per available inventory defined by SOPs.
- Ensure that all airline providers are running well and escalate any issues to the related parties.
- Work with operation analyst to reduce technical problems & end to end booking process initiatives
- Escalate problems to provider, engineering, finance and other related partners
Qualifications
● Minimum 1 year experience in travel industry and customer support
● Experience with GDS ticketing systems
● Certified for Abacus, Galileo, and/or Amadeus systems.
● Experience as team lead, supervisor, or manager desired.
● Experience managing to performance targets desired.
● A strong understanding of customer service principles.
● Demonstrated problem-solving skills, strategic and analytical capabilities.
● Willingness to work in shifts.
● Result-oriented, problem solver, analytical skill, and customer-focused.
● Disciplined and high motivated to motivate and encourage team for improvement.
● Excellent command of spoken and written English and Vietnamese.
4. SEO Specialist
Job Description
Overview
SEO is an integral part for marketing growth. The candidate should be proficient with both on page optimization, understand the technical IT related to SEO matter and driven in managing his/her team. Fuel organic growth of Traveloka and achieve dominance in Search Results
As a SEO Executive, you will be responsible to:
- Developing Search Engine marketing strategy
- Execute On-Page and Off-Page Search Engine optimization and content marketing
- Analyze organic search performance and identify improvement opportunities
- Conduct competitive analysis of organic traffic building activities from competitors
- Conduct keywords research and ability to manage freelancers / multiple content writers
Qualifications
- Good command of English and local language both written and spoken
- Strong experience in SEO and ASO
- At least 2+ years of relevant work experience
- Good critical and analytical thinking
- Experience in managing his / her own website is a plus. Must have experience in managing freelancers/Content Writers
- Excellent in execution and possess growth mindset
- Strong sense of ownership and accountability and has keen and attention to details
- Good interpersonal skills and ability to work well in an international team environment
5. SEO Content Writer
Job Description
- Find, manage freelancers for content writing
- Ensure the highest standard of our contents (on-page and off-page)
- Deliver the high quality content for our Content marketing
- Lead & execute content marketing projects
- Other admin task assigned by SEO Lead
Qualifications
- Good command of English and local language both written and spoken
- Strong experience in content writing and managing multiple content writers
- Good critical and analytical thinking
- Experience in managing his / her own website, well-connected with media sites and bloggers is a plus.
- Excellent in execution and possess growth mindset
- Strong sense of ownership and accountabiity, while also pay attention to details.
- Good interpersonal skills and ability to work well in an international team environment
- Result-oriented, multi-tasking and have a good book-keeping traits
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