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    Công Ty DHL Express Việt Nam@Tuyển dụng

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    [HCM] Công Ty DHL Express Việt Nam Tuyển Dụng Nhân Viên Full-time: Tư Vấn Dịch Vụ Khách Hàng, Telesales 2024

    Hết hạn
    COMPANY INTRODUCTION
    Địa điểm Địa điểm: Hồ Chí Minh - Loại hình công ty Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh Lĩnh vực kinh doanh: Logistics, Xuất Nhập Khẩu, Vận Tải, Chuyển Phát Nhanh - Quy mô công ty Quy mô công ty: Lớn (>= 250 người có BHXH) - website Website: Không có - fanpage Fanpage: Không có

    DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.




    CUSTOMER SERVICE ADVISOR
    Tính chất công việc Tính chất công việc: Toàn thời gian - Chuyên môn Chuyên môn: Xuất nhập khẩu, Logistics; Bán hàng (Sales) - Kinh nghiệm Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương Mức lương: Thỏa thuận
    JOB DESCRIPTION
    • Accept and register bookings for DHL services.
    • Offer alternatives to customers and seize upselling and cross-selling opportunities of value-added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
    • Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
    • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
    • Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
    • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
    • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
    • Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
    REQUIREMENTS
    • 2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
    • Diploma in Business (preferable) or equivalent
    • Fluent in English
    BENEFITS
    • Strong career support & lots of opportunities in an international environment.
    • Training: both online and offline with Global DPDHL Standards.
    • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
    • Working together based on DPDHL values of “Respect and Results”
    • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
    • Sports/Hobby Clubs.
    HOW TO APPLY
    • Submit your application via the APPLY NOW button below.
    • Deadline: 23:59 10/7/2024
    • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
    TELESALES EXECUTIVE
    Tính chất công việc Tính chất công việc: Toàn thời gian - Chuyên môn Chuyên môn: Bán hàng (Sales); Xuất nhập khẩu, Logistics - Kinh nghiệm Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương Mức lương: Thỏa thuận
    JOB DESCRIPTION
    • Act as Tele Sales customers’ main contact for DHL, responding to and satisfying their sales and post-sales requirements. 
    • Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
    • Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
    • Provide customer-oriented service at all times relating to specific sales issues.
    • Liaise closely with Sales Channels and other departments within DHL to ensure that a full, cost-effective service is maintained, and that the area's target is achieved.
    • Ensure cooperation with other sales team members and throughout the sales force.
    • Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base to achieve the required personal sales results.
    • Manage the revenue growth through Upselling and Cross selling tactics to exceed this budget through calls
    • Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, to increase the size and quality of DHL’s account holders.
    • Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
    • Adhere to regional standards on profit margins and discount guidelines.
    • Open new accounts and ensure they trade profitably.
    • Ensure all customer agreements are cost-sensitive to ensure a suggested minimum pricing tariff is set and adhered. Any deviation from this tariff requires management agreement and justification.
    • Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing the department's weekly productivity.
    • The incumbent has no direct reports and authority over the country line and functional personnel. Nevertheless, he/she must demonstrate the ability to influence decisions/actions.
    REQUIREMENTS
    • 2-3 years of relevant experience in Logistics
    • Telephone skills
    • Fluent English (written and spoken)
    BENEFITS
    • Multifarious benefit programs.
    • Strong career support & lots of opportunities in an international environment.
    • Training: both online and offline with Global DHL Standards.
    • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
    • Working together based on DHL values of “Respect and Results”.
    • Multifarious engagement activities under “Best Day Everyday” – our Health & Well-being program.
    • Employee hobby clubs, sports championships.
    HOW TO APPLY
    • Submit your application via the APPLY NOW button below.
    • Deadline: 23:59 10/7/2024
    • Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
    Công Ty Dhl Express Việt Nam

    Công Ty Dhl Express Việt Nam

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