- Ensure high quality, efficiency of customer service, and technical support to customers within 48 hours (under 12 hours is recommended)

- Appropriately provide help, advice and appropriate solutions to customers, ensure customer requests are fulfilled efficiently in the shortest time and guarantee the highest satisfaction.

- Maintain a positive, empathetic, and professional attitude toward customers to bring the best customer experience

- Listen to customer feedback, understand market needs and demands, then effectively collaborate with other teams to improve service and product quality

- Work closely with company's partners / suppliers / manufacturers / etc ... to solve related customers' problems

- Support other teams in Operations department when needed

- Good command of English (Toeic 700 or higher)

- Be able to communicate in English basically

- Proficiency in Microsoft Office, Google Drive, Internet. Comfortable using computers.

- Customer-oriented, ability to stay calm and resolve problems in extreme circumstances

- Integrity, honesty, and discipline

- Adaptive, hardworking, and meticulous

- Logical thinking and be able to work under high pressure

- Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude

- No experience required

- Parking fee, coffee, milk,...

- Social Insurance, Health Insurance, Unemployment Insurance

- Annual salary review

- Company trips, big annual year-end party every year, team building activities, internal events: Christmas, Birthday, Women’s Day,…

- Professional and dynamic working environment. Learning & development opportunities

Apply online or send your CV to email [email protected] with subject Full name - Position

Address: No. 16, Cuu Long Street, Ward 2, Tan Binh District, HCMC

Working hour: Mon - Fri and 2 Sats/month (8:30 AM - 5:45 PM)

Fanpage: ECOMBEST LLC