• Plan, develop, and assist in digital marketing strategies to drive traffic to the website and digital channels.

• Deploy digital marketing campaigns – from ideation to execution.

• Produce valuable and engaging content for social media that attract target groups.

• To ensure all online advertising campaigns are effectively optimized within the budget and timeframe.

• Provide creative ideas/designs for web and online channels.

• Research & Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly in mobile marketing.

• Track and log the success rate of each marketing campaign for review by Management.

• Identify and implement opportunities in Google search to increase organic search traffic.

• Good knowledge in utilizing and optimizing Facebook Ad, Instagram Ads, or other campaign software which are relevant.

• Designs, builds, and maintains our social media presence.

• Any ad hoc projects as assigned to you from time to time.

• Adequate knowledge of web design & e-commerce.

• Candidate must possess at least Diploma in Digital Marketing, Marketing, Advertising/Media or equivalent.

• At least 2-5 years of working experience in a related or similar position.

• Required languages: English and Vietnamese.

• Proficient in marketing research and statistical analysis.

• Solid understanding of online marketing and social media platforms.

• Preferably do have marketing experience in handle for Vietnam market.

· Working in a young, dynamic and friendly environment;

· Fast growing business;

· Bonus based on performance and business result;

· Annual leave & Sick leave based on regulations and the company’s policy;

Working time:

Mon-Fri from 9.00- 18.00

* Customer Support Representative

As a Customer Support Representative, you will be the first point of contact for our valued customers, providing them with top-notch assistance and resolving their inquiries with utmost professionalism. You will handle a wide range of customer interactions, including phone calls, emails, and live chats, ensuring that each customer's concerns are addressed efficiently and to their satisfaction.

*Responsibilities:

i. Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.

ii. Provide accurate information and assistance related to our products and services, resolving customer concerns effectively.

iii. Assist account manager on an ad hoc basis in the preparation of contracts as informed and guided.

iv. Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.

v. Document all customer interactions and maintain comprehensive records in our CRM system.

vi. Collaborate with other team members and departments to escalate and resolve complex issues.

vii. Identify recurring customer issues and proactively work towards improving our support processes.

viii. Follow up with customers to ensure their issues are fully resolved and to gather feedback on their support experience.

ix. Stay up-to-date with product knowledge and updates to provide the most accurate and relevant information to customers.

*Requirements:

i. Previous experience in a customer support role or a similar customer-facing position is preferred.

ii. Excellent communication skills, both written and verbal, with a strong command of Vietnamese and English language is mandatory.

iii. Empathy and the ability to actively listen to customer concerns, showing genuine care and understanding.

iv. Quick problem-solving skills and the ability to think on your feet in high-pressure situations.

v. Proficiency in using CRM software or customer support tools is an advantage.

vi. Flexibility to work in rotating shifts, including day shift and swing shift, as required.

vii. A team player with a positive attitude and willingness to collaborate with colleagues.

viii. High school diploma or equivalent qualification is required; additional education or relevant certifications are a plus.

*Working Schedule:

This position will operate on a shift basis, either day shift or swing shift:

-Our day shift typically runs from 9am - 6pm

-Our swing shift runs from 6pm - 3am (following day).

*Time stated are based on local time zone.

The specific shift schedule will be communicated during the interview process.

· Working in a young, dynamic and friendly environment;

· Fast growing business;

· Bonus based on performance and business result;

· Annual leave & Sick leave based on regulations and the company’s policy;