• To response and ensure the customer inquiries and requests are addressed in a timely manner.
• To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standard.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
• To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
• To assist and back up other team members and provide supports and report to supervisor.
• To prepare Proforma invoice for Prepaid Customer, track the payment and inform to accounting Dept. to release the order to customer.
• To take orders, determine charges, and oversee billing or payments.
• To provide information about products and services and respond to questions and complaints in a friendly and professional manner.
• Responsible for maintaining accurate records of all transactions made in connection with his/her work.
• Prepare customs declaration papers and handle issues related to customs procedures.
• Update the status of shipments in the internal systems in a timely manner.
• Serve as point of contact for customers on Pick and pack, Inbound and Outbound shipments, Documentation, and any Logistics related issues.
• Collaborate with Development team to resolve issues or queries they may have.
• Responsible for stocking shelves, organizing cartons, and performing inventory counts.
• Provide support in the planning and tracking of the shipment of finished orders.

• Great communication skills in listening, speaking, and writing. Strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.
• Understand customers’ needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.
• Respond to questions and complaints in a friendly and professional manner.
• Good interpersonal skills. Be patient and polite, especially when dealing with difficult or angry customers.
• Able to analyze situations, investigate problems, and determine solutions.
• Customer / Supplier liaising skills.
• Import/Export regulation.
• Able to handle stock and inventory count.

o   Annual Leave: 15 days.

o   Provide laptop for staff.

o   Social and health insurance.

o   Bonus: according to the Company’s policies.

o   Training schedule: according to company's plan.