Currently, SEALAND – A Maersk company is looking for talented candidates in Ho Chi Minh City office, please find detailed information as following:

Job title: CUSTOMER SERVICE (TOUCH TEAM) AGENT

RESPONSIBILITY: 

- Take ownership for business issues encountered by customer and act as a primary point of contact, be the Customer advocate internally.

- Support customer on E-commerce channels and applications leading to the improvements of customer satisfaction

- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions by identifying and analyzing root causes as well means for preventing future occurrence.

- Proactive communication to customers on status of their shipments and preempt issues before they become problems for the customers.

- As part of Commercial Intelligence - build strong relationships with customers, gain an under-standing for their businesses, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.

REQUIREMENTS:  

-  Education - Bachelor Degree in Foreign trade (or related field)

- Experience customer service, sales or fresh graduates with outstanding results

- Customer oriented and result oriented with good in analysis and problem-solving skills to look beyond the obvious and identify creative solutions

- Able to multi-task and adapt in the fast pace environment under high pressure

- Being careful and patience is required

- Excellent communication skills and the ability to communicate confidently in both Vietnamese and English

- Good computerized skills

BENEFITS

- Attractive salary

- Medical and Insurance

- Yearly performance bonus

- Public holiday and annual leave

- Be able to work, experience and challenge yourself at one of the most professional organizations in Vietnam

- Be able to learn and grow with the support from your supervisors and colleagues. 

 WORKING LOCATION

- District 1, Ho Chi Minh city

WORKING HOUR

- From 8:30 AM to 5:30 PM

CONTACT INFORMATION

If you are interested in the position, send you CV to:

[email protected] (Mr. Binh Le)

[email protected] (Ms. Hao Nguyen)

with title: [SEALAND-0120] Position - Full name.

(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.

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