Operations Assistant Custody & Clearing, HSS

We are currently seeking an ambitious individual to join this team in the role of Operations Assistant Custody & Clearing, HSS

• Capture, process and settle client's daily trades in a timely and accurate manner.
• Monitor availability of funds and securities for trade settlement.
• Handle foreign exchange instructions.
• Maintain and follow up corporate events when required.
• Generate downloads from relevant systems on a daily basis and prepare reports to clients/ brokers as agreed with clients.
• Handle day to day enquiries from brokers or client service team regarding trade status/ settlement/ foreign exchange/ corporate events, etc.
• Maintain/ modify client and securities information in system within the authorized limit.
• Maintain service standards at the highest level.
• Attend issuing companies' annual general meetings on client's behalf  when required

To be successful in the role, you should meet the following requirements:

• University degree.
• Good command of English
• PC expertise : Word, Exel, PowerPoint,…
• Good communication skills and teamwork spirit
• Knowledge on banking/ securities business would be an advantage.

Closing date for application: 30 April 2017

For further information on application for this role, please send your updated resume to [email protected] or apply online following this link.

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Operations Assistant, Payment Services

We are currently seeking an ambitious individual to join this team in the role of Operations Assistant, Payment Services

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.
• Identifies best practice opportunities within the team and across BS locations.
• Process customer instructions accurately in accordance with agreed quality standards.
• Demonstrate ways to improve service quality and exceed customer’s expectations.
• Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)
• Provides support and guidance to new operational staff to meet expected standards and objectives.
• Contributes to the creation of a supportive work environment driven by HSBC values.
• Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.
• Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
• Ensure that transactions are executed in accordance with the established procedures and standards
• Demonstrate ways to increase productivity in the process

To be successful in the role, you should meet the following requirements:

• Good knowledge of the products/systems/applications used in the operational environment.
• Strong interpersonal skills.
• Effective communication skills.
• Proven track record towards high level of customer service.
• Prior experience and background in operations or customer services would be an advantage.

Closing date for application: 24 April 2017

For further information on application for this role, please visit our careers site and send your updated resume to [email protected]