Lazada.vn là thành viên của Lazada Group - Trung tâm mua sắm trực tuyến số một Đông Nam Á, hiện đang có mặt tại Indonesia, Malaysia, Philippines, Singapore, Thái Lan và Việt Nam. Đi tiên phong trong lĩnh vực Thương mại điện tử của khu vực, Lazada đem đến cho khách hàng những trải nghiệm mua sắm hiệu quả và cung cấp cho các nhà bán lẻ một cách tiếp cận đơn giản, trực tiếp đến đông đảo khách hàng khu vực Đông Nam Á.

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Marketplace Engagement Executive

Place: Ho Chi Minh city

Reporting to the Marketplace Engagement Manager you will be responsible for:  

Seller Communications

• Create rich and creative content to ensure consistent communication with sellers
• Manage/streamline flow of all types of regular and important communication and make sure it reached
• Develop new channels of communication
• Improve overall communication tone, layout and consistency across channels
• Weekly reporting and analyze channel efficiency to drive improvement on email performance
• Develop the branding of communications, look and feel of all seller platforms and tools

Offline Marketing & Events

• Develop video library, interviews testimonials of successful sellers and marketing materials for Lazada Marketplace
• Manage offline marketing activities for seller acquisition, including organizing monthly events and conferences to attract potential leads
• Develop relationships with existing sellers on the Platform by organizing regular events, meetings, workshops
• Ensure that best-in-class project management practices are employed to deliver all brand communications within strategy, budget and deadline

To excel in this position, you will be required to have:

• At least 1 -2 years of experience in B2B communications / marketing / events
• Experience in eCommerce / tech industry will be an advantage
• University graduate in Marketing/Branding or Communication related discipline
• Excellent English and Vietnamese copy writing and marketing communications skills
• Experience in using photo editing and content management tools will be an added advantage
• Creative, independent, organized and adaptable
• Thrive in a fast-paced and high pressure environment
• Willing to learn and a team player
• Strong organizational and interpersonal skills

>>> Apply HERE

 

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Trainer Specialist, Customer Service

Place: Ho Chi Minh city

JOB DESCRIPTIONS

• Create training materials for Customer Service agent
• Delivering training courses, including soft skills
• Updating the training processes and recording the training history to measure target and results
• Acting at the focal point to receive update from other departments
• Undertaking other tasks assigned by the Customer Service Manager

REQUIREMENTS

• At least 2 years of experience in training and coaching
• Understanding of training processes
• Must possess at least a Bachelor's/College Degree, any field.
• Proficiency in both written and spoken Vietnamese and English
• Planning and organizing skills
• Creative problem solving skills
• Good presentation skill
• Solid technical skill in Microsoft Office, especially Excel and PowerPoint
• Preferably 1-4 Years Experienced Employees specializing in Customer Service or equivalent.

>>> Apply HERE 

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Transport Analyst

Place: Ho Chi Minh city

Responsibilities: As part of the Transportation Team, you shall be responsible for:

• Support senior management in process improvement
• Handle, integrate and improve quality of large volumes of data from various sources
• Evaluate partners’ core data and figures using industry cost models
• Help the team to solve operational and logistical problems
• Assist the development and implementation of operations strategies
• Ensure the optimal outcome as in fulfilment cost, delivery time and service quality
• Review and manage the profitability of operations through key measurement areas

Requirements:

• Must be a Vietnamese naitonal
• Bachelor's Degree in Mathematics / Statistics / Economics / Finance or a related subject
• 1-2 years of experience in analysing data
• Advanced in Microsoft Excel, VBA and SQL tools
• Solid analytical and synthesis capabilities
• Excellent command of both spoken and written English
• Display professionalism and a sense of responsibility as well as autonomy and ownership
• Ability to work in a team and individually under tight deadlines
• Good business acumen 

>>> Apply HERE

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Sr. Front End Developer, CS Team

Place: Ho Chi Minh city

As a part of our Customer Service and My Accounts team you will be enjoying an awesome work environment, having friendly and helpful colleagues. In our team we really appreciate the new ideas for improvements either its related to product or processes everyone can    challenge, suggest new ideas and take action to improve the overall environment and product.     Benefits:

• Work on a biggest e-commerce product in South-East Asia that millions of people will use every day.
• Be a part of one of the fastest growing company in Asia and become an important part of Lazada’s success story.
• Join a team of passionate people keen on learning constantly new things and work with an amazing and supportive team.
• An amazing Office in HCMC Vietnam, free drinks & food.
• Full support with relocation and visa process.

Your main responsibilities will be:

• Creating reliable, readable and maintainable code  
• Implement new features and improve existing ones  
• Support planning and testing features
• Profiling and optimization of existing features
• Proactively research for bottlenecks and propose your solutions  
• Building robust and performant new features in a Service Oriented Architecture.

To succeed in your role, you ideally should have:  

• Strong experience in native JavaScript and jQuery 
• Professional in HTML and CSS/SASS/LESS/PSCC 
• Good knowledge of security on client side (JWT, RSA, XSS, CORS, CSRF, etc.) 
• Experience in JavaScript frameworks (Angular or React etc.) 
• Excellent knowledge of markup and browser dependencies 

• A strong sense for code quality, readable and maintainable code 
• Experience in an environment targeted to mobile customers 

• Experience working with a large codebase and versioning systems, ideally GIT.
• Beginner level knowledge of PHP and some Framework Zend or Yii.
• Proactive actions, team player and an open, positive attitude.
• Intermediate to good English skills.

Any of these would be a big plus:

• Node.js, Gulp, Webpack 
• Knowledge of UI related best practices and a sense for good User Experience 
• Expertise in Opera Mini related constraints 
• An understanding of good user experience 
• Knowledge in one (or more) of the following customer service tools: Zendesk, Asternic, IVR, Chatbot, and Snap Engage.

>>> Apply HERE

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Sr. BackEnd Developer - CS Team

Place: Ho Chi Minh city

As a part of our Customer Service and My Accounts team you will be enjoying an awesome work environment, having friendly and helpful colleagues. In our team we really appreciate the new ideas for improvements either its related to product or processes everyone can    challenge, suggest new ideas and take action to improve the overall environment and product.     Benefits:

• Work on a biggest e-commerce product in South-East Asia that millions of people will use every day.
• Be a part of one of the fastest growing company in Asia and become an important part of Lazada’s success story.
• An amazing Office in HCMC Vietnam, free drinks & food.
• Full support with relocation and visa process.
• Join a team of passionate people keen on learning constantly new things and work with an amazing and supportive team.
• Almost no hierarchies and quick decision-making process.

Your main responsibilities will be:

• Creating reliable, readable and maintainable code  
• Implement new features and improve existing ones  
• Support planning and testing features
• Profiling and optimization of existing features
• Proactively research for bottlenecks and propose your solutions  
• Building robust and performant new features in a Service Oriented Architecture.

To succeed in your role, you ideally should have:  

• Expert level knowledge of PHP or Golang and the according experience  
• You have strong expertise in one (or more) of the following technologies: Aerospike, RabbitMQ, Elasticsearch, Nginx, Mysql, any load testing and security scan tools.
• You have architected large software components – you have worked on two or more areas around scalability, databases, parallel processing, performance profiling, multiple system communications and security.
• You love good software development – simplicity, common sense, elegant code   
• You have strong knowledge with Linux.
• A strong sense for code quality, and experience with UT or TDD.
• Knowledge of Zend or Yii Framework.
• Experience working with a large codebase and versioning systems, ideally GIT.
• Proactive actions, team player and an open, positive attitude.
• Intermediate to good English skills.

Any of these would be a big plus:

• Knowledge in one (or more) of the following customer service tools: Zendesk, Asternic, IVR, Chatbot, and Snap Engage.
• Knowledge of Docker, Grafana, Prometheus, Kubernetes, Jira, New Relic.
• Experience in working on a high-load website, build on top of SOA.
• Knowledge of Python / Bash Scripting.

>>> Apply HERE

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Senior Cost Controller

Place: Ho Chi Minh city

This role will report directly to the Head of Strategy & Planning Responsibilities:

• Control overall OPEX and CAPEX for logistics functions: Fulfillment, Transportation and Cross-border.  
• Work closely with other teams to identify cost drivers, control fixed and variable cost and improve cost per unit.
• Build P&L model and design services rate-cards to clients.
• Prepare monthly operations cost report and drive action plans with Regional and Local teams
• Provide business insights, business scenarios, analysis to support decision making
• Initiative key cost savings projects and develop models to optimize operations cost.

Requirements:

• Excellent communication skills verbal and written
• Diploma/Degree in Business Management or Finance
• Outstanding data analysis skill and financial controlling experience
• Excellent analytical, problem solving and organizational skills
• Ability to work independently and handle multiple projects simultaneously
• Ability to multi-task, meet tight deadlines and adjust priorities on demand.
• Excellent customer satisfaction focus, results oriented.

>>> Apply HERE

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Transport SOP Senior Specialist

Place: Ho Chi Minh city

Responsibilities:

• Leads the management of Transportation SOPs internally and externally
• Ongoing assessment of SOPs and other controlled documents.
• Acts as a liaison between internal functions and external parties to update existing SOPs and to develop new SOPs as needed.
• Continuously improve the current process internally and externally (3Pls side)

Requirements:

• Excellent communication skills verbal and written
• Experience and knowledge in SOP review and development
• Ability to multi-task, meet tight deadlines and adjust priorities on demand.
• Proficient in Microsoft Office applications including Visio
• Experience with transport operations is desired.   

>>> Apply HERE

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Senior Performance Management Associate

Place: Ho Chi Minh city

This role will report directly to the Head of Strategy & Planning Responsibilities:

• Manage overall logistics performance through initiating KPIs and providing performance dashboard on a regular basis.  
• Work closely with other teams to solve their performance problems, make recommendations to order to improve business metrics.
• Prepare presentations, performance calls and drive follow-up actions with Regional and Local teams
• Provide business insights, business scenarios, analysis to support decision making
• Initiative key business improvement projects and develop models to optimize operations performance (leadtime, capacity, cost …)
• Scope out business and functional requirements for the Lazada tech teams who create and enhance the software systems and tools we use

Requirements:

• Excellent communication skills verbal and written
• Diploma/Degree in Business Administration, Logistics or Supply Chain
• Outstanding data analysis skill and business controlling experience
• Excellent analytical, problem solving and organizational skills
• Ability to work independently and handle multiple projects simultaneously
• Ability to multi-task, meet tight deadlines and adjust priorities on demand.
• Excellent customer satisfaction focus, results oriented.

>>> Apply HERE

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