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[HCM] Ngân Hàng HSBC Việt Nam Tuyển Dụng Senior Contact Centre Service & Sales Representative (Outbound) 2019

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HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realise their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking.

Location: Ho Chi Minh City

Deadline: 16/05/2019

Job Description:

  • Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible;
  • Delivers what is promised in line with customer expectations;
  • Offers value-added products and services based on customer needs analysis and ensures customer understanding of those products;
  • Provides excellent customer service to complex inbound customer calls by keeping up to date on training and internal communications;
  • Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and has specialized in one of the high complex roles within the contact centre;
  • Generates customer loyalty through strong knowledge of key products and services;
  • Owns and resolves issues;
  • Handles escalated customer calls;
  • Treat customers fairly and with integrity.

Requirements:

  • Must have education standard to at least university diploma and be of legal working age;
  • Must be proficient in language(s) required by the process;
  • Open to working flexible shifting schedules;
  • Must be flexible, customer-centric and have the ability to thrive in a team environment seeking feedback and open to development;
  • Takes pride in delivering what is promised in line with the customer and service expectations;
  • Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order;
  • Ability to work in a high-volume, fast-paced environment is required;
  • Proficiency with personal computers and basic software packages and specialised applications;
  • Excellent communication skills and is polite and friendly at all times;
  • Displays patience and empathy;
  • A knowledge expert who has the ability to teach/ mentor others.

>> APPLY FOR THIS JOB

For any further detailed information and questions, please visit HSBC Vietnam's official careers website: hsbcvncareer.com.

(*) Note: Please indicate YBOX.VN as the source of recruitment news in your cover letter. Only short-listed candidates will be contacted.

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Hợp Tác Cùng YBOX.VN Trong Tuyển Dụng, Truyền Thông Miễn Phí - Trả Phí Theo Yêu Cầu tại: http://bit.ly/YBOX-Partnership

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