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[HCM] Ngân Hàng HSBC Việt Nam Tuyển Dụng Senior Contact Centre Service & Sales Representative (Outbound) 2019
Hết hạn
HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realise their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking.
Location: Ho Chi Minh City
Deadline:
16/05/2019
Job Description:
- Deals with contacts with our HSBC
customers in a polite and friendly way, instilling customer confidence and
resolving customer’s issues at first contact where possible;
- Delivers what is promised in line with
customer expectations;
- Offers value-added products and services
based on customer needs analysis and ensures customer understanding of
those products;
- Provides excellent customer service to
complex inbound customer calls by keeping up to date on training and
internal communications;
- Certified to handle multiple propositions
(i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans,
Mortgage, Core Banking, Cards) and has specialized in one of the high
complex roles within the contact centre;
- Generates customer loyalty through strong
knowledge of key products and services;
- Owns and resolves issues;
- Handles escalated customer calls;
- Treat customers fairly and with integrity.
Requirements:
- Must have education standard to at least
university diploma and be of legal working age;
- Must be proficient in language(s) required
by the process;
- Open to working flexible shifting
schedules;
- Must be flexible, customer-centric and
have the ability to thrive in a team environment seeking feedback and open
to development;
- Takes pride in delivering what is promised
in line with the customer and service expectations;
- Wants to do a good job, is concerned about
getting it right for the customer and checks everything is in order;
- Ability to work in a high-volume,
fast-paced environment is required;
- Proficiency with personal computers and
basic software packages and specialised applications;
- Excellent communication skills and is
polite and friendly at all times;
- Displays patience and empathy;
- A knowledge expert who has the ability to
teach/ mentor others.
For any further detailed information and questions, please visit HSBC Vietnam's official careers website: hsbcvncareer.com.
(*) Note: Please indicate YBOX.VN as the source of recruitment news in your cover letter. Only short-listed candidates will be contacted.
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