About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardising technology systems as well as banking operations in Singapore and overseas branches.

Key Responsibilities

• Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
• Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
• Be able to perform formal letter sending out to customer’s requests following standard template.
• Be able to interact with customers through phone/email/mailbox in a professional way.
• Provide information on services offered by the bank to enhance customer relationships.
• Provide professional, friendly and high-quality customer service for each point of contact with the customer.
• Identify and respond to customer needs accordingly.
• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
• Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image.
• Update and perform off-line maintenance on system terminals following customers’ inquiry requests.
• Ensure effective and timely follow-up as promised to customers.
• Process financial entries and adjustment on customers’ accounts if necessary.
• Other tasks assigned by the supervisor and the management.
• Reports to the Team Leader / Supervisor.

Job Requirements

• Holds at least Bachelor Degree in any field.
• Experience in a call center would be an added advantage.
• Excellent interpersonal and communication skills with good command of written and spoken English.
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
• Working knowledge of specialized products, systems, and services.
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
• High level of listening and comprehension skills. Able to probe for required information from customer.
• Assertive and able to manage in situations where there may be limited information.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

• Annual Salary Review; Performance Bonus
• Healthcare Insurance Policy; Annual Health Check-Up Program

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardising technology systems as well as banking operations in Singapore and overseas branches.

Key Responsibilities

• Handle volume in digital emails with the effort of driving Customer to digital channel.
• Handle correspondence volume to ensure Client’s requests are responded via email within TAT.
• Perform testing and provide timely escalation on any impacts of email systems.
• Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
• Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
• Be able to perform formal letter sending out to customer’s requests following standard template.
• Be able to interact with customers through phone/email/mail box in a professional way.
• Provide information on services offered by UOB to enhance customer relationships.
• Provide professional, friendly and high quality customer service for each point of contact with the customer.
• Identify and respond to customer needs accordingly.
• Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.
• Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image.
• Update and perform off-line maintenance on system terminals following customers’ inquiry requests.
• Ensure effective and timely follow-up as promised to customers.
• Process financial entries and adjustment on customers’ accounts if necessary.
• Other-tasks assigned by the supervisor and the management.
• Handle additional reports when required.
• Reports to the Team Leader / Supervisor.

Job Requirements

• Holds at least Bachelor Degree in any field
• Experience in a call center would be an added advantage.
• Excellent interpersonal and communication skills with good command of written and spoken English.
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
• Good understanding of UOB customers, product and services.
• Working knowledge of specialized products, systems and services.
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
• High level of listening and comprehension skills. Able to probe for required information from customer
• Assertive and able to manage in situations where there may be limited information.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

• Annual Salary Review; Performance Bonus
• Healthcare Insurance Policy; Annual Health Check-Up Program