Open to Internal and External Candidates

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
 

Context:

Under the overall guidance of the Head of Office (HoO) and the direct supervision of the Head of Administration, the Front Counter Receptionist will be mainly responsible for providing daily administrative support, receiving and communicating to migrants.

Core Functions / Responsibilities:

Front Counter Reception

• Make necessary appointments and provide information to migrants seeking access to IOM;
• Provide blank forms to migrants;
• Supervise and ensure public areas are clean and orderly;
• Report any unusual occurrences and disturbances;
• Maintain a good service-oriented and friendly relationship with IOM migrants; 

Telephone Operator

• Receive and direct all incoming telephone calls;
• Ensure that the switchboard is properly attended when leaving the office for any reason;
• Ensure that the default operator position is properly covered during public holidays, and/or when s/he is absent from the post for whatever reason. 

Any other duties as may be assigned.

Required Qualifications and Experience

• High school diploma with three years of work experience or Bachelor Degree with one year of work experience in similar setting and capacity; Working with procedures; Demonstrated ability to maintain accuracy, confidentiality and integrity in performing responsibilities; Excellent computer skills, especially in Word & Excel; Excellent typing skills, Excellent organizational and communication skills;
• Fluent in both written and spoken English; Strong interpersonal & intercultural skills; Excellent Customer Service Skills; Excellent Presentation;
• Previous work experience in international organizations and companies would be an advantage.

Languages

Fluency in English and Vietnamese is required.

Required Competencies

Behavioural

• Accountability- accept and give constructive criticism, follow all relevant procedures, processes, and policies, meets deadline, cost, and quality requirements for outputs

• Client Orientation- identify the immediate and peripheral clients of own work, establish and maintain effective working relationships with clients

• Continuous Learning- contribute to colleagues' learning, demonstrate interest in improving relevant skills
• Communication – actively share relevant information, clearly communicate, and listen to feedback on, changing priorities and procedures
• Creativity and Initiative- proactively develop new ways to resolve problems
• Leadership and Negotiation - convince others to share resources, present goals as shared interests

• Performance Management - provide constructive feedback to colleagues, provide fair, accurate, timely, and constructive staff evaluations

• Planning and Organizing - set clear and achievable goals consistent with agreed priorities for self, and others, identify priority activities and assignments for self and others

• Professionalism - master subject matter related to responsibilities, identify issues, opportunities, and risks central to responsibilities
• Teamwork - actively contribute to an effective, collegial, and agreeable team Environment, contributes to, and follow team objectives
• Technological Awareness- learn about developments in available technology, proactively identifies and advocates for cost-efficient technology solutions

Other

• Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
• Only candidates residing in the country will be considered. A prerequisite for taking up the position is legal residency and work permit, as applicable.

How to apply:

All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at www.iom.int.vn  

Completed applications, including IOM Personal History Form, application letter, and copies of diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Sub-Office in Ho Chi Minh City at 1B Pham Ngoc Thach, District 1, or submitted electronically to [email protected].