INTRODUCTION TO THE ROLE

The role combines:

• Organizing, delivering and evaluating the calendar of events for our HCMC Internship Programs
•  Pastoral Care and support for our participants on CRCC Asia HCMC Programs
• Responsible for the overall supervision of participants with the aim of providing a healthy, safe, meaningful and enjoyable study abroad experience
• Act as the primary point of contact for interns safety and security during emergency situations
• Organizing logistics for University Partners where needed, including tours around Vietnam

The position offers a unique professional opportunity related to a variety of fields including customer service, event management, higher education, international education, career development and travel and tourism.

• Minimum Bachelor’s degree education
• Previous experience in the Study Abroad Industry, Customer Service, Program Management, Event Planning and Management or another related industry essential
• Organization skills with acute attention to detail, ability to multitask and prioritize duties in a dynamic work environment
• Understanding of CRCC Asia business model, company culture, and internship programs
• Flexible and adaptable to ever changing situations and demands
• Experience with crisis management, mediation and conflict resolution
• Previous experience/knowledge of the HCMC area crucial
• Fluent English and fluency in Vietnamese
• Outgoing personality, genuine care for the well-being and success of the participant

TASKS AND RESPONSIBILITIES

• Develop a calendar of cultural, business and community outreach events and provide program evaluation
• Provide pastoral care to all participants during their program (issues may range from logistical or cultural support to emergency situations)
• Perform other program management tasks during internship program dates, including (but not limited to) events organization & management, logistics, and issue-resolution, assisting with the visa procedures
• Liaise with the Business Development Team to ensure internship feedback is received
• Work with University Partnership Managers to ensure program adheres to the requirements of bespoke or customised programs
• Monitor and maintain CRM system to ensure placement progress, incidents, and events reporting for participants is kept up to date
• Manage program and operational budgets alongside the CRCC Asia finance team and city GM

• Working for a company that truly values internal meritocracy! Most of the senior positions in the company are with employees who have grown and developed with the company throughout the years
• Access to your own Professional Development Budget
• Annual Incentives
• Annual leave on your Birthday, so you can truly celebrate!
• Option to work from any CRCC Asia office - such as US, UK, China, Japan, Korea, and Vietnam for up to 5 days p/year

Please send your resume & cover letter by email to [email protected] with the subject line: [CRCC-0622] Program Coordinator - Full name

Application deadline: 22nd June 2022 (early application is recommended)