Customer care:
1. Follow company’s customer experience journey procedure to ensure regular and quality interaction with parents and students to provide parents information about students’ progress, assessment results, school information…
2. Be the contact point between parents, students, and centres. Support parents in providing information, handling customer feedback, requests, and concerns.
3. Understand individual parent’s wants and needs to give the best possible support and give prompt action when needed to ensure the highest level of customer satisfaction.
4. Actively collect, and bring to Centre/Academic Manager’s attention, concerns and feedback from parents relating to customer service, teaching quality, students’ progress, and anything else in order to continuously improve centre overall customer satisfaction ratings.
Supporting teachers in class:
1. Understand the curriculum and act as a teaching assistant in the class for foreign teachers.
2. Support teachers by preparing materials and classrooms for assigned classes.
3. Checking students’ homework before class and reminding parents/students to complete homework.
4. Work with foreign teachers and actively identify students in need of support. Deliver tutoring sessions for students when needed.
Re-enrollment:
1. Engage with parents, with support from the Academic and Centre teams, to promote re-enrollment.
Administration and others:
1. Support with centres activities and events.
2. Greeting parents and students at the door prior to class time and support them getting into centres/classrooms.
3. Maintain/update student/class information in the company system.
4. Support admissions work with tasks such as placement testing and arranging classes when required
5. Any other tasks assigned by line manager that reasonably fall within remit.