Key Purpose of the Job: 

The Coach at Wall Street English inspires students to achieve their dreams. Through being a brand ambassador, delivering excellent academic support and customer experience, the Coach keeps students highly engaged with WSE and ensures they reach their language learning goals. They collaborate closely with the Educational Consultant to support students to both refer their friends and continue their studies by renewing their contract. 

Key Areas of Responsibility:  

1. Academic Support 

• Be responsible for the learning success of your cohort of students, provide coaching and feedback to ensure they reach their language learning goals by following the Wall Street English Method 
• Work closely with your students to understand their goals, needs and weaknesses in language learning and support as necessary 
• Plan and ensure your students follow their optimal study rhythm in accordance with the Wall Street English Method by collaborating with Service Officers to book classes when needed 
• Meet your students at pre-defined touchpoints according to the CFP throughout their WSE journey to coach, motivate and show them their progress so they never give up on their studies and goals. Thereafter enter all relevant information into the CRM system 
• Teach a variety of classes, workshops and clubs to help students improve their English and help maintain a vibrant center atmosphere 
• Coach and provide feedback to students during their Multimedia Study in the Speaking Centre 
• Collaborate with Teachers to follow up on your students’ class feedback and ensure that your students’ weaknesses are being improved  
• Keep educational integrity at the center of your students’ journey at Wall Street English 
• Follow your students’ progress KPIs closely, identify early warning signals of possible study issues and proactively execute strategies to improve your students’ learning progress 

2. Student Engagement 

• Develop and maintain a close relationship and high level of trust with your students from the beginning of their contract and until their graduation  
• Ensure your students are happy with their classes, learning progress and learning environment by soliciting and acting on feedback   
• Keep your students engaged and progressing with Wall Street English by helping them remove their limiting beliefs and by overcoming objections and complaints as necessary 
• Identify and communicate to the Head of Teaching the types of classes that are relevant to your students’ interests and needs and be the voice of the student to ensure there are enough of them for them to join 
• Provide regular follow-up to your students both in person and over the phone and enter into the CRM system 
• Proactively “wow” your students by providing additional value by understanding your students’ delighters and taking action 
• Create a fun, total English learning environment 

3. Internal Revenue 

• Build and maintain a close relationship of trust with the Educational Consultant to collaborate together on Internal Revenue opportunities from your students 
• Provide regular feedback on your students’ progress, motivation and satisfaction to the Educational Consultant 
• Proactively seek out referral opportunities from your students and ensure effective coordination and follow-up with the Educational Consultant  
• Ensure students achieve their learning goals by priming them for contract renewals and helping to set appointments with the Educational Consultant 

4. Brand Ambassador 

• Have a deep understanding of the Wall Street English Method, product line and value proposition  
• Believe in and promote the WSE Method and learning environment at all times 
• Behave professionally and represent the company well at all times with students both inside and outside the school 

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list. 

Major challenge:  

• Building relationships based on trust with other functions 
• Gathering referral leads from students  
• Overcoming complaints and objections from students 
• Dealing with different personality types 
• Preemptively identifying student progress or satisfaction concerns 
• Ensuring students trust and consistently follow the Wall Street English Method  
• Multi-tasking throughout the day 

• Competitive salary
• KPI Bonuses
• Bonus on completion of a year of service
• Full training an don-going professional development
• Free access to our Wall Street English course
• Annual Leave of 12 days plus Vietnamese national holidays
• Quality facilities and teaching resources
• Dedicated academic management team support and training

• Vietnamese national
• Bachelor’s Degree in any field (preferably English-related)
• Demonstrated fluency in English (TOEIC score 750+ recommended)
• Effective communication and interpersonal skills 
• Excellent relationship-management skills 
• Good time management, organizational and planning skills 
• Energetic, positive, friendly and professional 

For more information about this job: https://wallstreetenglish.edu.vn/jobs/account-receivables-accountant/

If you are interested in applying to Wall Street English, please send your current CV/resume to [email protected] with title [YB- 0521] Position - Name

Don't hesitate to reach out to us if you have any questions related to careers at Wall Street English:
Email: [email protected]

SĐT: (028)3933 3380 - 8605
Website: http://careers.wallstreetenglish.edu.vn

(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.

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