1.  Tour documentation:

• Review guide assignment weekly and prepare tour document for guides and leaders.
• Extract itinerary, cash advance form from Tourplan.
•  Print all documents and hand over to Touring Team Leader.
• Prepare admin stuffs for tour such as refillable bottles, eco-napkin, First-aid kit…

2. Transportation and guiding:

• Support Touring Executive in transportation booking when required
• Make phone call to hotel to reconfirm pick-up time with customers
• Handle airports pick in case of emergency requirement.

3. Customer service:

• Support Touring Executive in customer service task such as welcome call, incident report, emergency support to customer.

• Fluent in written and verbal in both national language and English
• Proficient with Microsoft Office applications and Tourplan experience  would be an advantage. 
• Excellent organizational skills with the ability to be flexible and implementing change when needed.
• Outstanding communication skills with strong customer care focus
• Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution focused and great at problem solving.
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values

• Have allowance + Free Parking fee;
  
• Working in professional environment;
• Have chance to enhance knowledge and practice in the tourisms industry.