• Responsibility for the full cycle of operations of CD IELTS tests.
• Computer-delivered IELTS capacity planning and management based on market demand
• End-to-end Computer-delivered IELTS process control, workflow improvement and quality assurance
• Overall accountability for onsite Computer-delivered IELTS delivery quality and security
• Handle emergencies on the test day to ensure service continuity and work with Test Centre Manager on service recovery when needed
• Act as key contact point with stakeholders for technical issues and troubleshooting
• Liaise with other functional teams to build up freelance Test Day Personnel pool and improve examiner rotation system for Computer-delivered and Paper-based IELTS capacity expansion
• Work with Test Centre Manager, CD IELTS Specialist and IELTS Operations Manager to ensure smooth business transformation on the local level

• Ability to multi-task, prioritise, focus and handle pressure. Planning and organising.
• Strong communication and persuasion skills, in both written and verbal forms.
• Ability to handle test-related enquiries and complaints effectively
• Ability to manage people, finance and resources
• Advanced skills in using technology
• Bachelor's Degree in Pedagogy (preferred)
  

• 13th month salary
• Bonus in the end of year
• English training scholarship for staff and family in ACET
• 15 days for annual leave
• 10 days for sick leave
• 10 days for pandemic leave
• Annual medical examination
• Staff development & training abroad
• Outing trip
• Other benefits according to IDP's policy.

ROLE PURPOSE

IDP IELTS Invigilators are to ensure the fair and proper conduct of testing in accordance with IELTS rules and regulations, and in an environment that enables a participant to perform at their best. Position holders are accountable for promoting a positive image of the IDP by providing a high standard of customer care on the test day as well as administrative and basic technical support to the Chief Invigilator and Test Center Manager ensuring compliance with the established guidelines of test operation.

RESPONSIBILITIES

Pre-test

• Set up test room and equipment

During test

• Follow all relevant standards & procedures, based on training and reference materials provided by IDP Vietnam
• Welcome and assist candidates at the test venue, ensuring all customers receive exemplary customer experience
• Verify and update candidate details, and check attendance during the test
• Escort candidates from the test room during breaks and ensure that no unauthorized material is consulted
• Read the test script and advise candidates about the test rules
• Distribute, collect, and securely maintain test day materials
• Invigilate during the test, ensuring that candidates do not talk or cheat
• Record details of late arrivals, early leavers, and all other incidents during the test
• Support in the implementation of contingency procedures when required
• Work with the test day supervisor to always promote and ensure the wellbeing of candidates
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud

Post-test

• Ensure all material is accounted for and handed over securely to the supervisor
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required
• Report any incidents, emergencies, or breaches of security to the appropriate test day supervisor

• Availability
  1. Minimum of Thursday mornings AND Saturday morning
• Education
  1. College degree (at minimum)
  2. Pedagogy major OR teaching certificate
  3. English proficiency (minimum of B1 – IELTS 5.0)

PROCEDURE AND TIMELINE

• Now – Sep 30, 2023: Preliminary application screening and additional document submission
• Oct 2023
  1. Interview. Only shortlisted candidates shall be contacted.
  2. Training and certification

HOW TO APPLY

The application package should be sent to [email protected] with the subject template [City] - IELTS Invigilator Application – [Full Name] and must include

• Invigilator Application Form
• Relevant supporting documents (copy is acceptable)
  1. ID
  2. Diplomas and certificates
  3. Reference letter

Closing date for applications: 30 September 2023

• Competitive salary rate
  
• Staff development & training 
• Working and developing in a professional global environment