Gear Inc. is an American owned and operated business process outsourcing company located in Hanoi, Vietnam. We provide industry-leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services.

---------------------------------------------------------------

Customer Support Agent (Part-time)

Working time:

• Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.
• Working hours: 20-hour workweek: You are required to work minimum of 20 hours per week (not exceeding 40 hours/week)
• Will be required to work all Vietnamese Holidays.
• Able to work on weekends is preferred.

Working Address: Skylight Building, No. 125D, Minh Khai Street, Hai Ba Trung District, Hanoi, Vietnam

1. Job Description

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet personal/team’s targets
• Keep records of issues/problem for further investigation from functional teams
• Follow communication procedures, guidelines and policies
• Work with managers on the customer feedback

2. Job Requirements

• Good English communication skills
• Good computer skills (familiar with MS Office & Google applications)
• Experience in customer service
• Excellent interpersonal skills
• Attention to details and desire to learn
• High sense of responsibility and enthusiasm
• Ability to work independently and in a tea.
• Flexible, adaptable to new changes
• Familiar with smartphone/ mobile device/mobile applications
• Experience in device/application troubleshooting is highly preferable

3. Benefits

• Attractive salaries and benefits
• International, fun and professional working environment.
• Continuous training to fully develop your potential
• An open and honest culture where people are valued, treated fairly and trusted and empowered.
• Flexible working hours.
• Social, medical and unemployment insurance.
• Annual health check, annual flu vaccination.
• Free gym, Games (VR, PS4, Wii-U,...); in-house classes: Yoga, BJJ, Zumba, Kick -Boxing.
• Flexible working hours.
• Salary range: Negotiable.

4. How to apply

• All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at [email protected]
• Subject: [Gear Inc. - 0319] Customer Support Agent - Fullname