BACKGROUND DESCRIPTION

Go Vacation Vietnam is a newly formed joint venture between Bufffalo Tours Vietnam, a subsidiary of Thien Minh Group (“TMG”), a leading integrated travel & hospitality company in Southeast Asia, and Go Vacation Thailand (“GVT”), a DMC under DER Touristik Group, aiming to provide the most comprehensive selection of vacation opportunities with a friendly, efficient and personal service to European tour operations, as well as individual travelers seeking tailor-made itineraries. The partnership is dedicated to launching and overseeing the continued operations and expansion of DER Touristik’s business in Vietnam and other SEA countries.

POSITION PURPOSE

To receive and ensure the high quality of services to our clients as a representative of Go Vacation at the airport and perform well in the working office

JOB SPECIFICATIONS

Accountabilities

Responsibilities

Airport pick-up

·         On-time pick up clients arriving at Noi Bai airport

·         Cooperate with drivers to ensure smooth pick-up

Airport situation handlings

·         Arrange alternative transfers for clients when re-quested

·         Report to Operators in cases of flight delays, cancelations and other issues

·         Report to Operators on any changes in regula-tions/policies by Airport Authority

Brand & Quality Control

·         Wear approved uniforms as Go Vacation shirt

·         Use approved Welcome sign

·         Monthly inspections

Implement standards

·         Implement approved policies, standards and procedures

Operation Executive

·         To make all purchase orders for requested bookings under approved list

·         Process all booking through our system and ensure

·         the correction in booking process

·         Handle immediately booking issues & other booking inquiries in 24 hours

·         Perform Operations Executive tasks in the office when required & assigned by Operations Manager

PERSON SPECIFICATIONS

Knowledge

• Undergraduate degree
• Personal and professional travel experience of Go Vacation products in Vietnam

Skills

• Basis German Communication, English is additional
• A workable knowledge of Microsoft Word and Excel software
• High standards of customer service and excellent communication skills
• Problem solving and decision making capacities
• Ability to work under pressure and juggle multiple tasks

Attitude

• A willingness and enthusiasm to travel regularly
• Attend Operations meeting
• Attend Operations functions outside office hours as required
• Travel as required
• Be on call with mobile phone 24 hours per day

HOW TO APPLY

Please fill out the TMG application form in the direct link below and submit your latest CV to [email protected] and be noted that only short-listed candidates will be contacted.

Click here to download TMG application form!