Contract Duration: 1 Year with potential extension | Location: Hanoi, HCMC, Vietnam | Salary: Pay band 4/H (Start from VND 15,360,000 per month) | Start Date: ASAP

Role Purpose
 The main duty of a Sales & Customer Management Executive is to: 
- Secure excellent sales results whilst ensuring a seamless customer experience in handling enquiries about our English language services 
- Ensure a high quality, efficient and integrated pre and post-sale customer management experience for all customers and students across all British Council services. 
- To proactively engage with internal stakeholders to ensure KPIs and business needs are met. 
- Act as British Council’s ambassador and provide top quality services to all customers in order to enable the British Council to meet its sales targets. 

Challenges & Accountabilities   
The Vietnam Teaching Centre (TC) has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our International English Language Testing System (IELTS) and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the Branch Manager will lead the team to ensure an efficient and effective level of service.  

Main Accountabilities: 
1)    Sales & account servicing
-    To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation. 
-    Be accountable for monthly/quarterly individual & team’s sales (new and existing students) targets. 
-    Provide consultation services to students or parents on British Council courses. 
-    Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of. 

2)    Customer Management
-    To provide students at British Council with good post-sales service so that they enjoy a good experience with the organisation. 
-    Attend to all customers requests and enquiries through all British Council channels in a timely manner. 
-    Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM). 
-    Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately. 
-    To handle cash desk in the system accurately and payments received correctly for course registrations/placement test/examination registration and other products/services 

3)    Data Collection and Reporting: To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.  

Requirements
-    Undergraduate degree
-    At least 2 years work experience in a B2C customer management and/or sales environment, preferably in education sector
-    Excellent communication and customer relation skills
-     Sales techniques
-    Good written and oral communication skills in English and Vietnamese

Benefits

• Annual performance bonus and 13th month salary 
• Standard working hours of 37.5 hours and five days a week
• 21 days of annual leave 
• 15 days public holidays (combination of Vietnam and UK public holidays) 
• Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only) 
• Incentive scheme
• Extensive training and development opportunities, both local and within the global network

Additional Information:
-    Due to visa restrictions the British Council will not be able to sponsor visas for this post. You therefore will need to be able to provide your own work permit to be considered for this post. 
-    The teaching centres operate Monday to Friday 8:30 am – 8:00 pm and on Saturday/Sunday from 08:30 - 6:00 pm. The post holder will be required to work a 5-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis. 

APPLY:

- HANOI

- HCMC

(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.

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