The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit seasoned Customer Experience Specialists for our Flights team to be based in our Seoul office. This is a fantastic opportunity to coach and help develop a new customer service team supporting our Flights product. If you can speak Korean, we would love to hear from you!

In this Role, you’ll get to:

• You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat)
• Professionally handle high volume of inquiries from clients and customers
• You will be accountable for meeting individual (KPIs) and team goals
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Continuously identify work process improvements
• Communicate to Team Leaders and (or) Manager
• Perform office-based administrative duties whenever required
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
• Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc

What you’ll Need to Succeed:

• Have an excellent command of spoken and written Korean & business level of English
• Have 1 year experience in handling Flights Partners and customers.
• Extensive knowledge Global Distribution Systems (GDS).
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
• Analytical thinking and high problem-solving skills
• Stress tolerance and able to work in a pressured environment
• Willing to support English customers if required
• Willing to work in shift rotations
• Able to work on public holidays and weekends.

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

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