- Manage large amount of customer request on daily basis.
- Identify and access customers’ needs to archive satisfaction.
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Read and response email according to Lotte Mall’s information.
- First response to emergency requests, situations and direct to respondent section.

- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good communication skills in both Vietnamese and English
- Good problem solving and complain handling skills

Working shift: 6 days/week
- Shift 1: 08:30 - 17:30 (1 hour break)
- Shift 2: 14:00 - 22:00 (30 mins break)

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities

1. Recruitment (40%)
- Handle full jobs of the recruitment process: Job posting/Screening/Interviewing/Offering/Probation Evaluation.
- Participate in Employer Branding activities
2. Training & Development (40%)
- Process all internal training programs in accordance with the company’s regulations.
- Design and prepare all training materials for training courses: Slides, video, records, etc.
- Assess training needs, and develop and deliver training programs for various levels of individuals.
- Build yearly training plan/training result analysis/Training data management.
3. Employee Relationship (20%)
- Participate in Employee Engagement actitivities: Internal event, Workshop, Birthday party, Year-end party, etc.
- Perform internal communications

- Bachelor degree in Human Resources Management, Business Administration, Korean Languages or relevant major
- From 02 years of experience in Human Resources, be passionate with Talent Acquisition/Training & Development.
- Good verbal and written communication in Korean OR English in Business
- Have a long-term career developing aspirations in Human Resources management
- Strong interpersonal skills, be honest, detail-oriented, eagle-to-learn in HR performance standards and retail business.

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities

- Be responsible for promotional plans control & execution (monthly/quarterly and seasonal promotion) of Lotte Mall Hanoi: organize, monitor and report promotion results
- Work with the authority to ensure licensing for all promotion activities
- Cooperate with related departments to develop promotions and analyze campaign effectiveness
- Work with supplier to prepare gift: ideas, designs, quotation, production/delivery time
- Manage and control the whole process of gift redeemption; Ensure gift stocks for the smooth performance of the promotions
- Manage on-site promotion presence and communications
- Managing relationships with gifts vendors
- Report promotion results after events and periodly

- Bachelor’s Degree in marketing, communications, or related field
- At least 1-2 years of experience in relevant position
- Experience in Shopping Mall/Retail is an advantage
- Strong communication skills in both English and Vietnamese
- Creativity and an eye for detail; Diplomacy, tact, and a customer-focused approach
- Ability to prioritize and manage multiple taks simultaneously

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities

1. Floor Operation
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand-supply of the products
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively

2. Sales & Marketing Event
- Discuss on time with tenants to co-operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
- Supervise sales performance and prepare sales plan with low sale brands

3. Leasing & Tenants Support
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return

- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid-leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities