Customer Service Officer (CSO) is responsible for the duties related to customer engagement and communication. CSO works closely with the production team to ensure on-time delivery, update new orders and resolve the issues of customers. In addition, the CSO will support the Sales team.

• Track requests and feedback from customers; 

• Tracking email account, skype of Customer Service team to update issues, orders from clients to each team of the production department; 

• Follow up and ensure to respond to customer information on time; 

• Coordinate with the production department to inform customers about products related issues, delivery time, corrections, etc. 

• Update customer requirements, updates to production management team; 

• Update and maintain the customer information records, customer contact list; 

• Download inputs and upload outputs to system and deliver to customers; 

• Other tasks as required. 

• Language: Proficient in English, especially reading and writing skills.

• Experience: Experience in customer care (especially, in an international environment or graphic and image company is an advantage) 

• Patient and have a high sense of responsibility and consistency. 

• Good management skills, able to withstand high work pressure

• Hard work, progressive spirit, on time

• Can work in shifts (6:30 am–2:30 pm, 2:30 pm–10:30 pm, 10:30 pm–6:30 am, 8:00 am–17:00 pm)

• Competitive salary with 13th & 14th month salary; 

• Review salary once a year; 

• Annual winter trip; insurance according to State regulations (social insurance, health insurance, unemployment insurance, etc.).

• International, professional and creative working environment with a team of friendly & young colleagues and respecting cultural diversity & difference.  

• Support for shift meals, 

• And many other benefits, please join and find it out! ;) 

Interested candidates are invited to send a CV to Mr. Tuan at [email protected] (in the subject line, please put “We-Edit | Customer Service Officer”) 

Deadline: 15th Mar 2021 

We are sorry that only short-list candidates will be contacted for an interview. And please note that first come, first served! 

Tell:  090.2222.436 (Mr. Tuan)

Email: [email protected]   | https://we-edit.com.vn/ 

(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.

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