• Answering questions about features, documenting any technical issues, and passing them on to the product team;
• Creating support tickets for the team;
• Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Maintaining a positive, empathetic, and professional attitude toward customers always;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels such as phone, email, social media, or ticket system;
• Collecting customer information and analyzing customer needs to get insights into current/ future products or services;
• Ensure customer satisfaction and provide professional customer support;
• Build and maintain strong, long-lasting client relationships;
• Develop trusted advisor relationships with key customers.

• At least 1 year of experience in Customer Support;
• Available to work from:

+ 8 PM to 0 AM (Monday -> Friday);

+ 4.30  PM – 0 AM (Work for 4 hours witin the time frame from 4.30 PM to 0 AM, according to the manager’s division);

• Candidates with flexible full-time job is a Priority to participate in training with the Xipat team;

• Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher);
• Proficient typist and easily adapts to new software applications;
• Great attention to detail and accuracy;
• Self-motivated individual who enjoys winning as a team;
• Optimistic, enthusiastic, and people-centric focus;
• Great problem-solving skills and ability to collaborate;
  
• Onboard training requirement: 10 days in company 30 minutes weekly or bi-weekly to online training sessions, based on the team’s requirements after finishing onboarding time;
• The interview process consists of 3 rounds:
  + Round 1: Writing test;
  + Round 2: Case Study live chat with an agent;
  + Round 3: Interview.

• Salary 5 NET – 7 NET;
• Bonus: Review bonus, Feedback, Cross – upsell. Income up to 10 – 12 mil;
• Bonus Holiday, Tet.

• Answering questions about features, documenting any technical issues, and passing them on to the product team.
• Creating support tickets for the team.
• Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels such as phone, email, social media, or ticket system.
• Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
• Ensure customer satisfaction and provide professional customer support.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key customers.

• At least 1 year experience in Customer Support.
• Available to work on Saturday and Sunday, according to management’s arrangement, work one of the following shifts
  + 8 AM – 4 PM;
  + 4 PM – 0 AM;
  + 0 AM – 8 AM (Including Monday).
• Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher).
• Proficient typist and easily adapts to new software applications.
• Great attention to detail and accuracy.
• Self-motivated individual who enjoys winning as a team.
• Optimistic, enthusiastic, and people-centric focus.
• Great problem-solving skills and ability to collaborate.
• The interview process consists of 3 rounds:
  + Round 1: Writing test
  + Round 2: Case Study live chat with an agent
  + Round 3: Interview.

• Salary 7 NET – 9 NET.
• Bonus: Review bonus, Feedback, Cross – upsell.
• Income up to 13M.